Best Buy Virginia Beach

No carts long lines 1 checkout Merry Christmas 🎁

Horrible experience on a purchase made November 15, 2025. So after seeing an open box laptop at the store I wanted online. I went to the store to buy it. The price of the laptop was higher than the online price. The store would not match the price so I had to order it online. Before I did that, I applied and was approved for the BB Credit Card with 10% back on first purchase. I ended up ordering the laptop, an HDMI cable and a game online and picked up the laptop and cable about an hour later. I thought all was good but boy was I wrong! A few days later when I was finally able to access my BB credit card account, I noticed that the BB credit card was charged for the full amount of my order. On November 17th I received a credit for the laptop and then on November 21st was again charged for the laptop. Apparently somewhere along the way the transaction failed but was resubmitted a couple days later and went through. Again, keep in mind this was the newly approved best buy credit card that was used for this transaction. Looking at my account. It shows that the laptop order on November 15th as cancelled. So basically I have no receipt for this laptop and no 10% back for the purchase I made. I've since made about four trips to best buy and multiple calls to remote customer support. Remote customer support is useless. Couldn't help me. Someone in the store (Jesi) was very helpful and helped me open up a case with BB corporate (Case#366886702). Before she hung up I was assured I would get my 10% back since this was not a fault of my own. A week later (today) I called remote support (India) today to check on the status of the case and was told that I wouldn't be getting 10% cash back because My laptop order was cancelled. This is BS. I did everything right on my side. Ordered and picked up the products same day November 15th. Good luck getting BB to honor the 10% when they clearly screwed up!

I cheated. Went in Friday and canvassed what I thought I might need. Saturday did my shopping. Store associate, wild name began with an R, helped pointing out some facts/capabilities. So with his recommendations, I upgraded. Thanks. And picked up a couple ear bugs for my workouts.

Not bad!