Best Buy Virginia Beach

Went in to solve the issue of my father having trouble with his Best Buy account- the woman working by the name of Stephanie said she worked there 11 years when I asked for a manger to talk to, and she didn’t get the manager. Pretty sure the old card on the account was the right one, but my dad just followed her advice and switched to his card so now he’s paying for two different Best Buy charges- and they don’t take credit card or cash. She also told us to just go to Citi Bank? But that if we did that it would mess up our account. Overall disappointed in this Best Buy again, the customer service is always bad.

Staff is helpful

I recently visited to find a good pair of headphones to purchase because my cheap pairs keep breaking. I am rather indecisive and like to know all the details before making an expensive purchase. Seth, the employee who helped me, was very patient and informative. He took the time to answer all my questions and look into different options for me. I could tell he actually cared about helping me instead of rushing along. The manager that helped with an issue regarding the item sale price was friendly as well. I'm really happy with the headphones I bought and appreciated the quality service. Will be returning next time I'm looking to make a purchase :)

⭐ 1 Star – Long-Time Customer With Extended Warranty Treated Like a Thief I’ve shopped at Best Buy for years and have spent well over $10,000 there. On top of that, we pay over $200 every year for the extended warranty/TotalTech plan to protect the products we buy. Despite all of that loyalty, my experience with the manager at the Independence Blvd Best Buy in Virginia Beach was beyond unacceptable. I purchased a Razer controller about a month ago. Like any gamer, I actually use my controller—daily gaming, sweating, normal wear and tear. Over time, the serial number sticker wore off, which is not unusual for something that’s constantly handled. The controller developed stick drift, so I came in for an exchange with the original box and all original accessories. The manager immediately refused to help because the sticker was gone. Even after I went home, plugged the controller into my computer, and pulled the serial number digitally, he still refused to exchange it. No attempt to help, no escalation, no discretion—just a flat refusal. What made this worse was the tone and implication. The way this was handled felt like I was being accused of theft, despite having proof of purchase, the original packaging, and paying for extended warranties specifically meant for situations like this. Controllers are meant to be used. Stickers wear off. Stick drift is a known defect. Paying hundreds of dollars a year for protection only to be denied help over a worn sticker is ridiculous. This manager showed zero customer service, zero problem-solving ability, and zero respect for loyal customers. If this is how Best Buy treats people who spend thousands and pay yearly for protection plans, then the value of those plans is highly questionable. Extremely disappointing experience. I’ll be reconsidering where I spend my money going forward.