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Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2792 reviews)
Brian
September 25, 2026
1 out of 5
30 employees standing around talking & not ONE willing to help a customer make a purchase (9/25/26 at 5:37pm). I requested help & no one ever came back to help. Managers need to be on the floor directing customer service. Today my $1,000 purchase goes online instead of staying local.
Karelia P
September 25, 2026
5 out of 5
Buena atención. Consegui lo que estaba buscando
Ravella S
September 23, 2026
1 out of 5
I have book appointment for 23rd sep 2:30 pm and given my car at 2:30 pm today itself. While booking an appointment they promised me to give my car back in an 1 hour now they saying car until 7 pm we can’t give it you want we will refund what the shit with refund what is usfull to me without done my work . Time is precious I wasted my time trusting this location Best Buy worst service I have ever received. I don’t recommend this Best Buy services for this particular location don’t waste your time also booking an appointments and paying early for service after you paying early they play with you and your timings .
Response from Best Buy
September 23, 2026
Hello!
Thank you for taking the time to provide us with your feedback. We understand wanting fast service. Our team is happy to address this for you, as we strive for the best possible experience every time. Please send us a message via social media on any of the following platforms:
Facebook (https://bby.me/h8BUBy)
Twitter/X (https://bby.me/yNMYw2)
Instagram (https://bby.me/WGPpyw)
Please mention your “Google Review #225762” when reaching out with the details on social media.
Tommy S
September 17, 2026
1 out of 5
Purchased a fridge with warranty 4 yrs ago. When delivered, we found it has no casters to make it moveable. Now the motor is going out, and they are telling us it will take 6 days to get a repair person out. My advice: Buy elsewhere.