Best Buy Gainesville

I came in one night last week, around an hour before close…. I had been working with someone off site on the phone unfortunately, and the person I dealt with caused some unforeseen issues. Namely, here we are, clock ticking down, and the IN STOCK IPad Pro I NEED for work the next day, which has been bought and paid for, cannot be released for some reason known only to the computer programmer who made this monumentally stupid bundle of worthless scrap code. Enter Ryan. This poor dude then gets to walk over and tell me, nope, sorry bro, I know there’s like, a million of this exact thing in my case, and you paid, and the computer acknowledges this, but uh…. We can’t actually give you anything because it says processing on the order. As in, the order hasn’t been sent in a timely manner to the picking team, who then goes and gets it off the shelf and puts it in the stupid bucket for pickup. I know, this all sounds negative so far. And frankly, it was. But here’s where the tide turned. Ryan, whom a company this disorganized does NOT deserve, stayed calm, in the face of the angry, irritable, stubbly faced troll that I can be, and handled this like the guy above him SHOULD have. Now, I was well behaved, but let’s face it, I have a lousy poker face, and I tend to be very blunt. The poor guy was dealt a lousy hand with me, and he EXCELLED. Because of him, about 2 mins before store closing, I was handed a bag with my IPad, and was on my way. He followed all his little protocols, said he understood around 700x and blah blah. Don’t care, and frankly, Best Buy, your go to scripts are wooden and awful. They come off as indifferent no matter how talented your presenter. Fire that guy and get a new line writer. —But more than following the little play book, Ryan took it on himself to hunt me down an answer and a resolution. Made calls. Pushed for an answer. And he did it all in something like 20-30 mins. Under pressure, closing bell coming quick. Top shelf work Ryan. To Best Buy, management and corporate whom may or may not read this. This gentleman is exemplary in any way that matters to a customer, and despite your many company flaws, he pulled this transaction back from the dead and saved your company a customer that spends a small fortune in your stores and on your website yearly running a business etc. I’ll be back to his location as a preference in the future over the equal trip to Jacksonville because of this transaction. As will my family, and my team.

I’ve lost count how many times Geek Squad bullshitted me.

Great place

Excellent service in the Samsung department