Great store and great staff! Big shot out to Joshua who helped answer all my questions about membership! Highly recommend!
I have been coming to this Best Buy for over 10 years and usually have a good experience, but my recent experience warrants this bad review.
I purchased a NEW 75” TV. Picked it up and opened it as soon as I got home. The screen was crushed at the bottom bezel, which was strange because there was no damage to the box. I called customer service and they advised me to return it to the store. I immediately rushed back to the store before they closed ~an hour after I picked it up.
While processing the return, it was taking a while and the manager at the pickup counter eventually advised that they could not accept the return because the serial number on the TV didn’t match the box….Sir, this is the jacked up TV that YOU gave me.
I was forced to return home with a broken “New” TV with a mismatched serial number that was provided to me by this store. Something fishy is going on inside this store’s operations/ employees and it somehow becomes the customer’s problem.
I was ultimately able to resolve it through corporate via pickup/dropoff no thanks to this store. I’ll stick to Costco going forward.
Response from Best Buy
October 23, 2026
Hi, Wynton,
Thanks for reaching out and sharing your experience. We know how it feels when your order doesn’t go as planned, especially when you are given conflicting information, and a broken TV. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/1owmkL)
Twitter/X (https://bby.me/UTrKa5)
Instagram (https://bby.me/n4FS0v)
Please mention your Google review #242016, so we can review this further with you.
Friendly, helpful staff. The greeter directed me to the wrong section for flash drives, but I found out he was new, so I gave him a pass and told him where they actually were. He was greatful for the info.