Best Buy Orange Park

Purchased samsung earbuds r450. They are everything they say. But don't purchase them. Buyer beware. They do not stay in your ear. They fall out more than any buds I've owned. I even purchased silicone stabilizers but that didn't work. If you want, purchase the buds pro maybe you'll have a better chance of staying in your ear. Don't waste your money on the regular buds.

What a joke. This company has come a far way down. I was looking for a item that was marked down for sale knowing this i figured they would be low inventory. So I used the app to check if anywhere in stock near me. Only one store in my area 15 miles away had anything in stock. It had 1 black and 2 in white. Knowing that the system is not accurate I tried to call and confirm it in store. This is when I got routed to A.I. and when I finally got a person it was someone not even on the same continent as me... who told me it was in store. So I took the risk and went to find out that they did not have any in stock! When I asked the manager if there was anyway we could mark down a similar model with the same discount I was told no and there was nothing that could done. So after 25 minutes to get there and 25 minutes to get home and all the wasted gas along the way I got nothing... What a joke I will no longer be wasting my time with a company that I cant even get a in-store check on a item by a employee, which by the way had atleast 4 or 5 wondering the floor not doing anything. And when mistakes happen can only give you a shrug and a "that sucks". Guess I was asking too much for the bare basics of a business that sells products. Added edit, I am only adding this as a sort of response to Best Buy's response on this original post seeing there is no way to do so. Unfortunately I do not have Social media accounts on any of your suggested ways of contacting you and I will not be making one to have the pleasure of talking to cooperate...

Five star customer service here. This is one of the best locations that I've ever been to mainly because of Ammon. He was very knowledgeable about the product that I was buying and he made made the entire process very easy. This was a very important purchase that I have been waiting two and a half years for and let me tell you I got the right guy and the red carpet treatment. Ammon has a very good working knowledge of computers and he definitely knows how to talk to people. He did not waste my time and he was very friendly. I also enjoyed talking to him about my GPU because he gave me some tips and pointers that I didn't think about before that was really helpful. I am a video editor and a gamer and I started playing on Atari 2600, so to go over here today and get the GPU of my dreams and also get five star customer service really made my day. Thank you again Ammon for helping me and making everything easy, you did a great job and I really appreciate you.

I had a dashcam installed in my vehicle at this location about a year ago and the installation was quick and well done. Recently the dashcam had been unplugged from the fuse box by a shop so I came back to this location for assistance. I was greeted when I walked in the store and offered assistance, and pointed to where I needed to go. The guy working in the install area I believe his name was brandon took the time to fix the problem even though i came in around the time the install bays close and it was hot outside, and he was still friendly and helpful. hope he is being paid well.