Gensley and Kevin were great!
Staff was nice and was greeted well and asked if I needed help with anything and for once not ignored in a bestbuy.
I was scheduled to have an amplifier and two pre boxed subs. After driving 40 miles and showing up for an appointment, I was turned away, and told I would have to reschedule because it would take 7 hours to install my amplifier, and two hours for each speaker. If it takes the two idiots working in the installation department 11 hours to install two speakers and an amp, they need to find a different profession. I used to install stereos and it doesn't take that long unless you're completely incompetent! The guy who came out was very rude and unprofessional. As a business owner myself, I would never allow my employees to treat customers like that and would terminate them on the spot if they did so!
Terrible customer service. So rude.
Response from Best Buy
August 04, 2026
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