Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4158 reviews)
Thom S
July 31, 2025
5 out of 5
Sale item, portable room air conditioner was in stock and abundantly displayed on front aisle. In and out in 15 minutes. Efficient, courteous and priced well
John P
July 25, 2025
5 out of 5
They were very helpful
Dana G
July 25, 2025
1 out of 5
I’m super disappointed in this Best Buy I had bought my ps5 on may 29 and when I opened it it came right out the box defective and I understand that my return was only 15 days and I still have my
Receipt and everything and they didn’t bother to offer me my refund or anything is not fair that it came defective right from their store and nobody offered to help .
Response from Best Buy
July 25, 2025
Hello, thank you for reaching out to us on Google. I also expect my new in box items to be as such when I power them on. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #20324".
Regards,
^ Josh
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Adrianne B
July 24, 2025
5 out of 5
Very helpful agentShe was very polite knowledgeable and professional.