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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4190 reviews)
Andrew C
October 05, 2025
4 out of 5
Service has gotten better, which is greatly appreciated.
RA J
September 27, 2025
1 out of 5
Poor customer service. They canceled my order. Kept my $10 reward. No longer will do business with them.
Brendan D
September 25, 2025
2 out of 5
Came in to look around. Decided to pick up a Galaxy A9+ tablet. I spoke with the representative at the front door to get in a queue so I could buy it. Waited 30 minutes. During this time, 2 reps asked if I’d been put in the queue, to which I replied yes. After getting annoyed with waiting so long, I placed a mobile order for the tablet and walked up to the customer service desk. The individual that checked me in paged a stocker to retrieve the item. After a few minutes, they got it themselves and had me all set shortly afterwards.
Why are there so many employees walking around, on their phone or relaxing, when departmental based employees are busy– meanwhile, these “extras” are no help whatsoever?
Work as a team, don’t ignore your customers.
Response from Best Buy
September 25, 2025
Hi, Brendan,
Thank you for sharing your concerns with your wait for support. Making orders online is the best way to avoid the line for support. If you need to speak with us further on your concern please reach out to us on any of our social media profiles for support.
Facebook (https://bby.me/4luxba), Twitter/X (https://bby.me/2u7bv9), Instagram (https://bby.me/qo66pk)
Rosa M
September 21, 2025
1 out of 5
We had a terrible experience with their price match guarantee. They lowered their prices by a lot only days after their so called sale and would not honor their guarantee because we were days after the tiny 15 day window. This is a very deceitful marketing tactic and we will be closing all accounts with them. So much for wanting to support local. The customer service including supervisor were all insensitive and reading from scripts and copy pasting auto replies
Response from Best Buy
September 21, 2025
Hello there, Rosa!
I can definitely understand wanting to get the best deal possible. Our Price Match Policy can be referenced here: https://bby.me/nvimjc. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #45963 in your message. You can find us here:
Facebook (https://bby.me/nh37tm)
Twitter/X (https://bby.me/6vuipk)
Instagram (https://bby.me/ryovw8).