Best Buy Henrietta

I went in for a charger for my laptop. I was told the only one they had was $63 and it would work. I wasn't happy with the price, but needed it for my son's school work. When I got it home, the charger had all these different attachments, but NONE worked for my laptop. I went online & looked at target. They had EXACTLY what I needed for $23. I returned the charger & told them that they need to train their salesman so they KNOW what they are talking about and selling to people‼️ I usually don't go here because they are already MORE EXPENSIVE THAN MOST PLACES‼️

Paid for screens from my phone seven days ago they’re supposed to be here five days ago. Nobody’s notified me geek squad kind of sucks. They’re rude at least one of the guys with the beard and long hair. The other kid is great but I paid for these screens a week ago. They’re supposed to be here in three days. It’s now seven days later and I’m going back to work so I’m gonna ask for a refund right now. I’m sure I won’t get it. Just beware this geek squad isn’t as good as they say there.

Please add more staff during the weekday. There was quite literally no one available to sell me a phone after about 30 min total in the store, trying pretty hard to get someone’s attention. They eventually sent for someone when I asked if someone was available to sell me a phone, but after 10 minutes it seemed like they were getting that person from… another store? Idk. There just needs to be more staff.

I scheduled an appointment for a battery replacement for my phone and drove 30 min. When I got there, the technician said he was heading home for the day and wouldn’t have time to replace it. He said they’re short-staffed and to make an appointment at the Apple Store instead.