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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4245 reviews)
Toni T
January 03, 2026
5 out of 5
This store has a lot of great employees. But today I had a unique situation with a return where most associates wouldn’t listen and just move on to the next customer. Tatiana provided exceptional customer service in listening to my problem, helping me explain it to the manager, and ultimately coming to a resolution that gave me my refund.
I was almost done with Best Buy if this wasn’t resolved, after having a bad interaction at another location with this same issue.
I’ve been to a lot of Best Buy’s since it’s one of my favorite stores. But this location is one of the best 👍
Steven H
December 31, 2025
5 out of 5
Came here to buy a new computer monitor, they had a great selection of them on display. I knew what I was looking for, so I appreciated the employees not immediately coming over to bother me, letting me browse. They gave me 5 to 10 minutes, then came over and asked to help, by then I had made up my mind and picked what I wanted out. It was available for less on Amazon, the employees helpfully price matched the monitor for me, and I was in and out very quickly. Very happy with my new LG 45-in OLED monitor. Thank you for the excellent service, would buy again.
Trista S
December 29, 2025
5 out of 5
Easy exchange
某某
December 29, 2025
1 out of 5
結帳引導奇差無比，排在錯的地方也不提醒，已經站在結帳櫃檯前了還要我跟取貨的人一起排隊，店員感覺腦子都在放假狀態，台北阿陳不推這間店
Response from Best Buy
December 29, 2025
Hey there,
We would love to connect with you on this and hear more about your experience with our check-out lanes and with our staff. Please send us a private message on Facebook (https://bby.me/th3qdl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #97254".