Best Buy Henrietta

Thumbs up to the customer service at this place. Addas Ahmad is reply good when it comes to customer service. He helped me with the purchase of my new laptop and I got the specs that were required for my class. He also took the time to let me know about all the offers available at the store. Great work guys keep it up.

Just stopped by to buy a computer monitor. 2 guys we're helping a lady buy a computer and couldn't be bothered helping me. Eventually one did and it took him 10 minutes to find the monitor box. I like local but Amazon is so much easier if you don't need it now.

This star ranking is only because your staff member Izzy at the Henrietta NY store reversed a disaster and is still staying involved to make sure it is right! I commend Izzy from the Henrietta NY store. He single handedly solved a monster problem - and is sticking with the solution still - waiting and monitoring the 'fix'. He is an EXEMPLARY employee and should be considered a HIGH VALUE staff member!!! In fact - PROMOTE HIM TO A STORE MANAGER so he can influence others. Had it not been for Izzy, this review would be as close to -0- as possible. You need to scrap your phone system - you need to screen your support answering team for the clarity of their speech and accents - you need to tell them NOT TO TELL UNTRUTHS - you need to allow customers to ACTUALLY talk to the store staff - you need to train them to NOT refer a customer to a store THAT IS IN ANOTHER STATE ..... I could go on - but this would wind up being a book. Although Izzy saved this transaction - I have canceled my Best Buy credit card - will be deleting the app and account - will never buy another thing from Best Buy (to date I have made over $7,000 in purchases), will be terminating my 'GEEK' membership - and I have even turned down a $100 'feel good' store credit.

Geek squad . Great service. They know their stuff