Best Buy Mission Valley

The worst customer service.I try to call in the store to ask a question but Giid luck to get someone to answer. I made an appointment and come on time just to be told to go home and turn off your phone and come back I don't have time to just go back and forth because the ponytail guy in Geek Squad asked me to. I ask to speak with the manager and a skinny guy with long hair showed up not to help but to kick me out. Get the hell out of the store, " were his words. He instructed the security guy to kick me out and he called the SDPD. I asked him several times what is his name but he refused to answer. He escalated the situation never came in good faith to help but to make a bigger problem. I had a chat with a young gal and she listened, but the end of the day I wasted my time never did what I came for and the manager had a fragile ego calling the police on me I will never enter any Big Buy store.

Evelyn the customer service manager here is an absolute and utter badass and easily the most helpful and outgoing frontline service representative I’ve ever gotten. Clock this shit: I had an issue with a product that one of the Best Buy team members assured me would be compatible with my device (spoilers: it wasn’t!!!!). I paid with cash, lost my receipt, the whole nine yards of being shit out of luck. I asked for a manager when customer service said they couldn’t help me— enter Evelyn: my patron Saint. She asks me to point out the exact register and time that the transaction happened and finds my purchase instantly. Evelyn you just saved my whole month; it’s August and tuition is due. Money is TIGHT. I said to her “You had every right to stonewall me and say ‘sorry brahhhh that’s not something we do you reaaaally need a receipt for these kinds of things (durr)’ and instead you backed me”. And she just shrugged it off and said she’s done this so long she knows how to get the job done. CLOCK it queen.

Always great to buy at Best Buy. They have the latest technology.

Incredible Customer Service! I had an amazing experience upgrading my technology at this store, all thanks to Merek, Alec, and Ángela. They completely understood my financial situation and helped me make a smart, strong investment in my new equipment. Merek was exceptionally helpful, walking me through every single step and explaining how to maximize my store points. They offered me the absolute best credit options with Best Buy, allowing me to build better options for the future. If you visit this location, definitely look for them, they go above and beyond for their customers!