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Best Buy Brookfield
Services Offered
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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2226 reviews)
Bobbie R
August 11, 2025
2 out of 5
Bought a new computer The geek squad transferred my old information to my new computer. Hours of time calling geek squad it’s still not working.
They gave me a power cord with somebody else’s name on it and for brand new computer.
You can’t call the store because they don’t have a functioning phone. You just get to call into the geek squad who tells you to go to the store. Another inconvenience at this point they should be paying me.
Response from Best Buy
August 12, 2025
Bobbie,
Thank you for the review. I can understand your frustration with not being able to get in touch with the store. I would also be concerned if I received another customers power cord.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/scgh27), Twitter/X (https://bby.me/v1c8bv), or Instagram (https://bby.me/cpbn7n). If you can also include, Google Review 27885 in your message, it'd be appreciated.
Regards,
^ Kristy
Jay B
August 03, 2025
3 out of 5
Weird to leave 3 stars for this, but was in the store for a whole 4 minutes and got asked if I needed help by at least 4-5 different people, and another salesperson tried to pull the “what cell phone carrier do you have” sales pitch.
Felt super uncomfortable, just let a guy shop. Walked out sooner than anticipated as it was just awkward as ever. Was like I was being hunted down at a car dealership.
Response from Best Buy
August 03, 2025
Hello,
Thanks for taking the time to share your feedback with us. I can understand being asked if you needed assistance so many times in such a short time frame, isn't ideal.
While our employees are expected to ask if customers need assistance, it does sound like this was happening more than needed. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/hjnqmn), Twitter/X (https://bby.me/wmkawm), or Instagram (https://bby.me/3dhs7c). Please also mention your "Google review #24060" in your message to us.
Sincerely,
^ Melissa
Jeremy P
July 23, 2025
5 out of 5
Great service
Trinity S
July 21, 2025
5 out of 5
Dallas was so helpful!