Frequently Asked Questions About Best Buy Auburn Hills
How do I check product availability at the Auburn Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Auburn Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Auburn Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Auburn Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3603 reviews)
Greg H
July 18, 2026
1 out of 5
Went to the Geek Squad for an iPhone 14 battery replacement. They said it would be 2 hrs. So we went to lunch. An hour later they call my wife saying the battery was replaced but now I have no cellular service and they weren’t sure why. They thought maybe something got shorted out. They said we’ll replace the phone with a new iPhone 14 but it will take a few days to get it. I said just give me a replacement….you sell phones and you screwed mine up….you owe me a phone now. Nope they couldn’t do that he says.So when I got home I went to the local Xfinity Mobile store to see if they could help. He run a simple diagnostic test on the phone and it said the internal antenna had been loosened. He was just a sales person and he diagnosed the problem when the damn Geek Squad didn’t know what happened! He couldn’t understand why they didn’t know that and fix the problem. These clowns at Best Buy are totally incompetent and I will never do business there again. Do yourself a favor and take your iPhone to the Apple Store if it needs service.
Nick E
July 18, 2026
5 out of 5
Blaize helped us find a great cellphone for 50% off! Great deal. She was very helpful and kind. We were all set in 20 minutes.
M W
July 18, 2026
5 out of 5
Jovan in the radio install Department did a great job he's amazing and very professional
Ken M
July 15, 2026
5 out of 5
They were so helpful with an emergency phone diagnosis and replacement