Best Buy Rockford

No real Customer Service evrything is over seas theres no longer a Direct Line to this Best Buy Location, Worst Customer Service Avaliable

Worst Customer service ever. Had a problem with a tv and I had a counter person helping me. He told me one thing. But it wasn’t true Next the supervisor Abdur Rahim he was not helpful at all. He told me one thing then changed his answer Told me another and changed his answer . Bought a warranty for my product for no reason Because they could not help me with it at all . When I ask for a warranty pamphlet he would not get one for me to show me how there warranty works . I ask him to write down his name so I could call corporate and he just pointed at his name tag finally he wrote down his name. I can see why this store has so many 1-star reviews *******Do Not Shop Here******* ——————————————————- Go get real customer service Across the street at Primetime Audio Video Awesome Customer Service

Great service with a very knowledgeable computer staff.

Their customer service has declined in efficiency drastically. It's impossible to find an agent to help you and once you get to the right department you're waiting an extra 20-30 minutes just for someone who knows anything to talk to you. I saw an old couple walk in the same time as me and they were stuck standing and waiting in the middle of the store with no help for 20 minutes and when a manager finally came by they told them they wouldn't be helped right away but instead had to wait for whenever the designated person decided to show up. I almost wish I was a tech expert so I could walk around and help people in best buy since their associates weren't doing so. I walked around the store seeking to buy something in my price range but there was no one there to even attempt to convince me to buy anything. No sales associates here. The only people I saw doing a good job was the door greeter and the lady helping at the return booth. I wouldn't know about geek squad cuz I didn't go over there.