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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3360 reviews)
Terranova
December 07, 2025
5 out of 5
I’m very grateful for the service and expertise I got with a true 5/5 experience with best buy. I want to shout out Colleen Kidd, Efren Serrano, Jason from best buy support and Patrick from your store. I am very confident that going forward I’ll gain a true 10/10 experience with Best Buy and I plan to return whenever I need further help. Give those reps some praise for me. They are all the shining examples of Best Buy.
Juliet !
December 06, 2025
1 out of 5
It is absolutely ridiculous that this store cannot answer a phone. Called multiple times over 4 days and waited on hold for over a half hour each time. Recommending to shop elsewhere because if you need assistance, you won’t get it here
Response from Best Buy
December 06, 2025
Hi, Juliet, Thank you for leaving a review. This is far from the experience we want our customers to have when calling in for assistance, especially during the busy holiday season. If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/u72o9h), Twitter/X (https://bby.me/9mrgf6), or Instagram (https://bby.me/p24ijg). Please mention the phrase “Google review #82839” when reaching out.
D M
December 06, 2025
5 out of 5
Greeting was friendly, helpful floor associates and quick checkout .
Rachel R
December 05, 2025
5 out of 5
The guy who brought my items to the vehicle was very kind and professional. He made the situation easy and quick.

About Best Buy Rockford

bestbuy.com