How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4676 reviews)
DLeRaeM
October 30, 2025
3 out of 5
Best buy is that weird place you need in a pinch but hate to go to because its always chaos. Its difficult to find help and when you do its hit or miss if you actually get help. This location had everything for samsungs pulled of the shelves due to "dustmites." The staff were kind but in short supply for the number of people needing help.
Rick M
October 29, 2025
1 out of 5
Went in with my daughter to purchase a new cell phone for her. We were there for 20 minutes and no one would help us. We left and purchased elsewhere
Response from Best Buy
October 29, 2025
Hi, Rick,
We appreciate you taking the time to leave this feedback for us. I can understand expecting timely assistance when attempting to make a purchase in store, and I'm sorry to hear this was not the case.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/vmk6s8), X (https://bby.me/cg80v3), or Instagram (https://bby.me/ocz2o9).
Please be sure to mention “Google review #62191” in your social media message.
Alice R
October 28, 2025
5 out of 5
Had a DoorDash that I had no idea where to find anything and Tre was awesome! Helped me find everything and even did a double search to make sure they weren’t missing a thing I needed. Thank you so much!!
USA F
October 28, 2025
1 out of 5
False insurance advertisement. They claim a 2 year warranty but in reality it’s actually one year. If you take your product to geek squad to get it repaired and 2 years have gone by since you’ve purchased they won’t repair it. The product already has. 1 year manufactures warranty and Best Buy’s 2 years actually overlaps with the manufacturer’s. Such a SCAM
Response from Best Buy
October 28, 2025
Hey there.
We know how important it is to have a reliable protection plan. Please reach out to us on social media, so we can take a look at the details of your plan. Please be sure to include your review number 61727.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy