Best Buy Westbury

Excellent. Ordered online and picked up withing and hour

The best customer service in any location so far. Always have deals in store and we'll stocked.

I love bestbuy

Very disappointing experience at this Best Buy. I placed an online pickup order around 6:00 PM and, after confirming it with an employee, was told it would be ready in about an hour. I even paid in full through PayPal to help move the process along. Before leaving, I confirmed the store closed at 8:00 PM. When I returned at 7:40 PM, I was told my order was still not ready and that I might have to come back the next day. Unfortunately, that was not possible because the item was for my mother's birthday and I was traveling back upstate. What made the situation worse was the attitude of several employees. Rather than trying to help or explain why the promised pickup time was not met, I was repeatedly told to cancel my order and purchase the item in store. When I explained that I had already paid through PayPal and would have to wait for a refund, Queen Ana suggested I apply for Best Buy financing instead. I politely declined because I had no interest in opening a new line of credit just to fix a problem caused by Best Buy's system. While I waited, employees openly discussed wanting to go home, counted down the minutes until closing, and carried on personal conversations about getting nose piercing or that ten minutes and they’re out no matter who is there. I also overheard comments indicating they did not care about the situation. Throughout the entire interaction, I remained calm and respectful, but I felt like I was being treated as an inconvenience rather than a customer. Delays happen, but poor communication, lack of accountability, and unprofessional behavior are unacceptable. If your system says an order will be ready within an hour, customers deserve either a reasonable explanation when that doesn't happen or someone willing to take ownership of the issue. This experience left a very negative impression.