Jorge C
September 13, 2026
Although my equipment that I had installed worked properly, the installer broke my dash in two pieces and tried to repair it with a small piece of tape, and also a toggle that I had on the dash that controls my lights, and didn't mention it to me. I also asked if he could remove a microphone that was no longer working, he said he could. But when I was cleaning, I saw a frayed wire tucked in behind a panel. Apparently he just cut the wire to the microphone and pulled it out leaving the plug in the unit, I could've done that. I think next time I'll go somewhere else, but Somebody should reimburse me for the parts I had to replace.
Response from Best Buy
September 13, 2026
Hello, Jorge,
Having any damage occur to your vehicle while getting equipment installed can be a concerning experience. We would be glad to look into this if you would like to reach out to us on any of our social media profiles below with Review 221883 for support.
Facebook (https://bby.me/xnWHLD)
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Professional, great service, and very helpful!
Glenn B
September 08, 2026
Kudos to Uni and Toni at Citrus Park Best Buy, Store 462! They professionally navigated through a difficult situation and gave 5-star Customer Service! We bought a floor model 77 inch Sony TV and it was delivered totally damaged. They navigated through it and honored their original deal. I left a very happy customer!