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Best Buy Concord Pike
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4057 reviews)
Anton H
August 17, 2025
5 out of 5
My go to. Though staff usually are busy with other customers. But you'll eventually find one floating around who will be happy to help.
Jeffrey M
August 08, 2025
2 out of 5
Had an online order pickup and the employee couldn't find it! Had to call the company to tell her where to find the item.
Response from Best Buy
August 08, 2025
Hello, thank you for leaving us a review here on Google. I also like to know that my in store pickup orders will be complete quickly and efficiently once I have received the e-mail that my product is ready for pickup. Can you please reach out to us on Facebook (https://bby.me/911y4p), Twitter/X (https://bby.me/19tzoo), or Instagram (https://bby.me/rpn7im) with more information about your experience? Please begin your message with "This is regarding my Google Review #26195".
Regards,
^ Josh
Chris R
August 05, 2025
5 out of 5
Super fast online pickup. Nice and friendly staff. Cant ask for much more than that!
Darrell B
August 02, 2025
1 out of 5
Customer service is lacking don't say a order is ready in a hour then have it not ready and have the store close while I'm waiting side note if you're dealing with customers brush your teeth
Response from Best Buy
August 03, 2025
Hello there!
We are dedicated to providing friendly and professional service in store. In a situation like the one you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #23904 in your message. You can find us here:
Facebook (https://bby.me/vko1um)
Twitter/X (https://bby.me/m4rt2e)
Instagram (https://bby.me/q12nfl)
We hope to hear from you!
Sincere regards,
^Ryan