Had what I wanted and priced right.
I buy almost all of my electronics from here and have the total tech program just for the protection plan which works out. However when I went in to replace my watch which I have done before and takes less than 5 minutes there was one Geek Squad agent helping someone with a computer off at a desk and no one else helping the 3 of us waiting in line making it very frustrating. After a few minutes another guy wearing Geek Squad attire walked by and I asked if there was anyone else and he said no just the guy helping the guy with an appointment and we have to wait. He proceeded to then go help checkout people at the front which already had 3 other cashiers.
How does BestBuy expect people to keep coming in when the experience is so poor?
Curtis S
December 11, 2025
Drove to the store to pickup an open box - excellent condition TV purchased online for store pickup. Got there and it took 10 minutes for them to finally bring up some store display tv with no box, wrapped in plastic, and no remote. I can only imagine what a fair condition TV comes with. All of that just to save $30 and they ended up costing me gas money and wasting my time. Learn how to grade used product.
Our local best buy here is kept very clean.Well maintained nice staff and knowledgeable