Best Buy Northgate

Extremely rude employee who ultimately turned me away from making a purchase. I spent about 30–40 minutes in the store with my son picking out a TV, wall mount, and all the necessary cords. After finding everything we needed, we went to grab a cart so I could load up our purchases. That’s when an employee approached me with a very rude attitude and told me I wasn’t allowed to use the cart. I explained that I was trying to purchase the items, and he told me that if I wanted them, I needed to ask him to get them for me. I said okay and waited for him to assist me, but he never came back. I spent nearly 40 minutes in the store and received absolutely no customer service beyond being told I couldn’t use a shopping cart. What should have been a straightforward purchase turned into such an unpleasant experience that I ultimately left without buying anything. There was a complete lack of customer service, professionalism, and basic courtesy. Management should be disappointed in how this employee represents their business. I hope they take this feedback seriously.

Isabella super helpful in supporting my questions and setting up a starlink mini !! Great customer service

***UPDATED**** Original review: I purchased something from this store to have my employee pickup as I have done several times a year for the last 10 years. Pickup instructions were not editable online so I called the store. When talking to the customer service they said I can't have someone else pick it up AND there is no way to talk to someone at the store. Best Buy has made it so difficult to shop there and are pushing me to apple and amazon which I am very dissapointed about. UPDATE: Best Buy customer service reached out and got everything squared away. I am very impressed by the customer service resulting from the above message. I'm still very dissapointed in the original customer service and the fact I can't talk to someone at the store for an urgent need.

No tienen tantas cosas como se espera