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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta’s full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5266 reviews)
Diane F
September 29, 2026
2 out of 5
Salesman had no interest in helping me with Nintendo Switch. More interested in hanging with his coworkers
Response from Best Buy
September 29, 2026
Hello Diane,
We can see why you’d be upset if you could not get the help you needed trying to make your purchase, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #228172 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/3qzNbN)
• Twitter/X (https://bby.me/vZkjQk)
• Instagram (https://bby.me/WgpyN9)
Osarenoma O
September 27, 2026
5 out of 5
They listen and try their best to fix your concern.
Manuel C
September 26, 2026
5 out of 5
Muy buena atención.
Con nosotros los que no hablamos inglés. El personal me colaboro con el idioma
Muchas gracias
Eric T
September 26, 2026
5 out of 5
Andre quickly found a ZAGG privacy screen protector for my older iPhone when I couldn’t find one. He installed it perfectly and made the whole process easy. I appreciated his help!