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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5228 reviews)
Ghanshyam P
August 14, 2026
1 out of 5
First time coming here and heavily disappointed. Came in to pick up my fold 8 ultra order with Samsung care 2 year purchased via Samsung site. I checked my warranty status and it kept stating 1 year standard. To find out after speaking with Samsung for an hour the IMEI on the phone Best Buy labeled for pickup was the incorrectly giving to me. Know I have to return the phone per Samsung and order another one to fix this mistake as they cannot transfer the 2 year Samsung Care over to the one I have in hand. So thank you BB for this royal mistake as I will be without a proper phone for work as I already sent my trade in to Samsung to get the credit.
Response from Best Buy
August 14, 2026
We understand the frustration when your order pickup experience did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/HQDekk), Twitter/X (https://bby.me/a1z31v), or Instagram (https://bby.me/jVmH3H), and mention your Google review, 203329.
Jordane C
August 14, 2026
2 out of 5
Horrible customer service . Employees don’t want to help
Response from Best Buy
August 14, 2026
Hello, Jordane,
Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 203165.
Facebook (https://bby.me/GaDngv)
Twitter/X (https://bby.me/KAFddx)
Instagram (https://bby.me/aiIjDd)
We look forward to assisting you there.
Zhiting Z
August 13, 2026
1 out of 5
I placed an online order for a TV with same-day pickup. When we arrived at the store in the evening, we were told there was some "issue" and the TV wasn't in stock. Staff told us to cancel the order and just buy a new one in-store instead.
After picking out a replacement TV, things got worse:
- The first employee we asked told us to go find someone else
- We found a second employee, who just walked away and ignored us
- We asked a third person, who said he'd go get someone to help — and then nothing happened
We were passed around from one employee to another with zero follow-through, and no one actually took responsibility for helping us. We ended up wasting a huge amount of time in the store for something that should have been simple.
If we hadn't already pre-ordered online, this experience would have been even worse. Best Buy really needs better staff training and in-store coordination so customers aren't just left standing around being passed off to someone else.
Response from Best Buy
August 14, 2026
Hello,
Thank you for sharing your review. Placing an online order for same-day pickup should provide a convenient and efficient process, and it's concerning to hear that your order could not be fulfilled as expected upon arrival at the store.
Additionally, the level of service you described while trying to purchase a replacement TV is not the experience customers expect. Being directed from one employee to another, having requests for assistance go unanswered, and experiencing a lack of ownership and follow-through can make what should have been a straightforward purchase unnecessarily time-consuming and frustrating. Feedback regarding inventory accuracy, employee responsiveness, and in-store coordination is important and helps highlight opportunities for improvement.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/P87Ab9)
Twitter/X (https://bby.me/RaJVSV)
Instagram (https://bby.me/H9XZ9O)
When reaching out, please reference your Google Review 202960.
David M
August 09, 2026
5 out of 5
Quick and easy when coming in to pick up an online purchase!