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Frequently Asked Questions About Best Buy Secaucus

How do I check product availability at the Secaucus Best Buy?
How do I check my order status?
My local Secaucus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Secaucus stores’ holiday hours?

Recent Reviews

4.2
(5796 reviews)
S C
August 29, 2026
5 out of 5
Nico helped us buy my son’s new laptop and he was so sweet, knowledgeable and patient with us! He explained the differences between various laptops in ways we could easily understand and tried selling us all the bells and whistles at checkout. Thank you so much for your help !
Fadia Z
August 29, 2026
1 out of 5
They should really change their name to “Worst Buy”. Lazy workers can’t do their job, even when you paid for the service. Long story short, I bought a refrigerator & Worst buy said they can remove the old one at a price. I agreed on the price & this is the second time the drivers refused to take out my old fridge. Saying it would fit through the door… Explain how it got in there? I should’ve went with my gut and went to Lowe’s or Home Depot.
Response from Best Buy
August 29, 2026
Hello, Fadia, We can understand that a driver refusing to remove a refrigerator that wouldn't fit through your Kitchen door can be difficult. In these cases it may cause possible damage to the home if they attempt to remove it, and they are empowered to decline the service if it may cause them, or the home damage. If you would like to chat with us regarding your concern please reach out to us on any of our social media profiles below with Review 214869. Facebook (https://bby.me/QP0Vg2) X (https://bby.me/eEzK3P) Instagram (https://bby.me/u1OoHm)
shaban e
August 19, 2026
1 out of 5
As store is nice but BE CAREFUL with sellers I bought a JBL Partybox speaker and i asked the seller”what’s my return limit time” and he said “you have one month time to return if there is any mistake or whatever” I went to ask for a return after 18 days and they said “we have 14 days policy” so they didn’t return it and i asked for store credit and they denied that too So BE CAREFUL WITH THE STUFF
Response from Best Buy
August 20, 2026
Hello, Shaban, We appreciate you taking the time to reach out to us regarding your experience. Per our Return & Exchange policy found here: https://bby.me/T2m2N2, most purchases a 14-day return window. Let’s look into this for you. First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/F43yz9), X/Twitter (https://bby.me/hDGEmO) or Facebook (https://www. https://bby.me/lEsZjR) with the details of your situation. Also add Google Review 206566. We look forward to hearing from you.
Omar G
August 19, 2026
5 out of 5
Purchased and had the Geek Squad wall mount my LG 77" OLED. The entire process was smooth and positive. Also, Isabel (Isabella?) at the TV department might be the most knowledgeable and friendly person I've ever incountered at any store, ever. She patiently walked me through all the differences in the TV technologies and helped me pinpoint what I was looking for without any sales pressure. Give her a raise!! lol The best.

About Best Buy Secaucus

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