Best Buy Long Island City

Impresionante

Called Best Buy to make sure this location had Sodastream carbonators in stock before going there. They said that they were in stock. Went to the Customer Service counter last Friday around 5:15 pm to exchange my empty carbonator for a new one and was told that they weren't in stock. I told the employee that I just called and was informed that they were in stock. The employee (who needs to be retrained in customer service or get another job) did not apologize and said "Well this store doesn't even have a phone number." I was about ask if he was accusing me of lying when he said "If you called somewhere it was probably Best Buy headquarters." I informed him again that they said the carbonators were in stock at this location. He still did not apologize but a supervisor nearby did and said that they did not receive the shipment for some reason. As I walked away from the counter, the male employee said "Have a nice day, sir." in a condescending sounding way. Best Buy needs to give accurate inventory information so people don't waste their time going to a store for no reason. More importantly though, that employee needs to be retrained or he needs to get another job. Also, I've seen many other bad reviews about this location with responses from Best Buy to send them a message on their social media sites. Why would a customer have to send you a message on social media when they already told you what the issue is?

Had the absolute pleasure of working with Odrika from Geek Squad. She was so kind and professional. She explained everything to my daughter and was genuinely interested in her replies and questions. Good customer service is hard to find these days but Odrika was top notch.

Great selection good prices