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Frequently Asked Questions About Best Buy Chelsea (23rd And 6th)

How do I check product availability at the Chelsea (23rd And 6th) Best Buy?
How do I check my order status?
My local Chelsea (23rd And 6th) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chelsea (23rd And 6th) stores’ holiday hours?

Recent Reviews

4.0
(6655 reviews)
Paula
October 19, 2025
1 out of 5
service is incredibly slow here, staff is not really nice. every time i went, in the end i regretted
Katarina
October 17, 2025
5 out of 5
Being a girl in this store is like being on a game show you never signed up for... every sales worker is trying to upsell you on something you weren’t even LOOKING for, and definitely not in your budget. Best advice? Bring a man… and more importantly, his wallet !!! 👜💳
Jean P
October 13, 2025
1 out of 5
long wait time in the package pickup section, people have poor customer service.
Response from Best Buy
October 13, 2025
Hello, Thank you for the review. We understand your time is valuable. Having to wait for long period of time, is not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 55355.
J J
October 13, 2025
1 out of 5
If you’d like to get the absolute worst customer service experience available in NYC…definitely go here. It will make every other situation where you thought you were getting bad customer service, so much better. Seriously..it’s shocking how so many employees working at the same time seem to be trained to either ignore customers or just be flat out rude to them…including the store manager. It’s a top down thing Best Buy…you should pay attention.
Response from Best Buy
October 13, 2025
Hi there, Thanks for sharing this review. We can understand it can be disappointing when the service you receive doesn't meet expectations, so we're concerned to hear about this. We'd be happy to discuss this further with you to ensure it is properly addressed. To do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/wifn7h), Twitter/X (https://bby.me/935pph), or Instagram (https://bby.me/tyxdox) so we can help out. Please include the Google Review reference number #55310 when reaching out.

About Best Buy Chelsea (23rd And 6th)

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