service is incredibly slow here, staff is not really nice. every time i went, in the end i regretted
Katarina
October 17, 2025
Being a girl in this store is like being on a game show you never signed up for... every sales worker is trying to upsell you on something you weren’t even LOOKING for, and definitely not in your budget.
Best advice? Bring a man… and more importantly, his wallet !!! 👜💳
long wait time in the package pickup section, people have poor customer service.
Response from Best Buy
October 13, 2025
Hello,
Thank you for the review. We understand your time is valuable. Having to wait for long period of time, is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 55355.
If you’d like to get the absolute worst customer service experience available in NYC…definitely go here. It will make every other situation where you thought you were getting bad customer service, so much better.
Seriously..it’s shocking how so many employees working at the same time seem to be trained to either ignore customers or just be flat out rude to them…including the store manager.
It’s a top down thing Best Buy…you should pay attention.
Response from Best Buy
October 13, 2025
Hi there,
Thanks for sharing this review. We can understand it can be disappointing when the service you receive doesn't meet expectations, so we're concerned to hear about this. We'd be happy to discuss this further with you to ensure it is properly addressed. To do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/wifn7h), Twitter/X (https://bby.me/935pph), or Instagram (https://bby.me/tyxdox) so we can help out. Please include the Google Review reference number #55310 when reaching out.