I was having random restarts with my iPhone and I scheduled a repair service with geek squad at this Best Buy location. Of course their remedy was just to replace the phone and instead of Getting an actual repair, But I was like two weeks ago and I still don’t have cell phone. Where was this ordered from Sydney Australia? And who is the carrier Gary the snail? Don’t get me wrong. I didn’t expect the phone to arrive the next day I thought with cell phones, we would be a bit more expeditious here. I haven’t been able to make Or receive calls, I can’t sign into a lot of my apps because they need my cell phone number for verification, no access to Apple Pay. Because I can’t receive receive phone calls I have to go to the store to ask for updates and there’s literally been no update since the day I Started the service request. No tracking number no whereabouts of where the phone might be just. I should’ve just made the drive to apple.
Response from Best Buy
July 17, 2025
Hello,
Thank you for sharing your concerns with your Apple device replacement. I can certainly understand that delays on receiving your replacement device can be difficult. I would be glad to look into this repair/replacement for you if you would like to reach out to us on any of our Social Media Profiles below with Review 16837 for support.
Facebook (https://bby.me/jygjnf), Twitter/X (https://bby.me/0wjbd6), or Instagram (https://bby.me/uiph71)
Sincerely,
^ Tommy
Some of the display items like Sony skullcandy headphones aren't working but still are on display.
Response from Best Buy
July 11, 2025
Hello, Kayla,
Thank you for reporting your concerns with the headphones on display not working. I can certainly understand that wanting to try out a pair of headphones to possibly purchase them and not being able to do so can be difficult. I would be glad to report this to the store if you would like to reach out to us on any of our Social Media Profiles below with Review 13381.
Facebook (https://bby.me/s32o5y), Twitter/X (https://bby.me/e0revh), or Instagram (https://bby.me/t788ud)
Sincerely,
^ Tommy
They had what I needed. The staff was friendly and helpful.
It is actually good to have a real brick and mortar store that has electronics and stuff that I want. I like to touch and feel the part that I am interested in buying.