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Frequently Asked Questions About Best Buy Goodyear
How do I check product availability at the Goodyear Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Goodyear Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Goodyear stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Goodyear Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2765 reviews)
Jerry B
March 30, 2025
1 out of 5
These guys are the worst. Especially, never, ever, order next day delivery. They outsource to SHIPT. I was given a 7 AM to 7 PM delivery slot with no follow-up communication, so I had to stick around the house. Then at 13:24, I received a message that a shopper had been assigned.Then at 20:24 I received a message that the shopper had arrived at the store. Around, 21:00, I received a message that said they are still working on it but if it does not arrive within two weeks, they will issue a refund. This was for "next day delivery" of a large screen TV. I've heard really bad things about SHIPT drivers essentially delivering whenever they want and I am sure that BEST Buy's systems and SHIPT don't speak to each other. I am planing to cancel all my future business with BEST Buy and cancel my premium subscription. But now all the chat agents are not available. I will just order form Wal Mart, refuse delivery from Best Buy and dispute my AMEX charge. These guys are just horrible. I wasted a whole day plus with them. Never again!
Response from Best Buy
March 31, 2025
Good Afternoon, Jerry,
Best Buy strives to provide our customers with a delivery experience which is fast and reliable. So, we certainly understand how you are feeling after this did not match your recent experience. We would love to connect with you and work to better assist you. Please contact us by sending our team a private message via social media with your full name, phone number, email address, and Google review reference number: #64987509.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Lyle N
March 23, 2025
1 out of 5
Return policy for online orders aren't the same when you return the item to the store.
Response from Best Buy
March 23, 2025
Hello,
Thanks for sharing your feedback with us. I understand having a different experience returning an item you purchased online versus in one of our stores, wouldn't be ideal.
The Return & Exchange Promise (BestBuy.com/returns), should be the same regardless of where your purchase is made, as long as the return is being made to the same country where the purchase was made. That said, I'd be happy to have our corporate team review what happened.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and order number. Please also refer to your "Google review 64960247" in your message to us.
Sincerely,
^Melissa
craig h
March 15, 2025
5 out of 5
Had what I needed and got me taken care of
Hal K
March 10, 2025
1 out of 5
The sales associates in his current day a very poor education on the products that they're supposed to be selling. Their Geek Squad tech support people know absolutely nothing about anything it's pretty clear that they've been hiring based on dei rather than Merit.
Response from Best Buy
March 10, 2025
Hello and thanks for reaching out on Google, Hal.
We understand the frustration when unable to get the assistance you are looking for in store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64910666.
Kindly,
^Graham