Store was nice, employees were friendly. They had what I needed and was nice to look around.
Very nice rep helping us however not a great experience. I dropped off my phone for a screen repair at my 3:20pm appt. I was told I would be contacted in 2-3 hours to pick up. I called 3 hours later to see if it was ready and the call rep was not able to get a hold of anybody at the store. I then showed up at 8:30pm before they closed to see if my phone was ready and they said that unfortunately there was nothing they could do since their machine was not working. I asked them if they tried calling me earlier to inform me and they said that no because they were too busy. I was a bit frustrated because if I was informed earlier I might have had enough time to go somewhere else to fix my phone and my whole off day was wasted. The rep was kind enough to give me a screen protector to keep my screen intact since I had to throw mine away when I gave them my phone in the beginning.
Ok place. Hard to get help
Went in to get a power supply tested for a brand new computer purchased elsewhere that won't power up. Geek Squad associate who did not have his name tag displayed, made it clear that I was an inconvenience to him. He didn't even offer to try and sell me a new power supply. So, we purchased one from a competitor. Problem solved.