Best Buy Sandy

Jelena dzanic and team dropped the ball. started off with a condescending attitude. please don't take frustrations out on guests because you get called to attend to waiting guests in different departments. went in for a simple enough warranty exchange. sorry i did not mention data transfer specifically. I would think saying I need apps and account info from old phone to mean the same thing. left me stranded saying I'm not holding you here due to the fact that I could not setup phone in store because geek squad factory reset phone during exchange. won't even accept fault for the situation.

Simply the best

No, I like my existing mobile plan just fine, thank you.

⭐️⭐️⭐️⭐️⭐️ A Rare Gem at Best Buy – Thank You, Will! I had the honor of being helped by Will at the Geek Squad desk in the Sandy store, and I can truly say he restored my faith in what customer service should look like. It was closing time—I was overwhelmed, emotional, and still needed guidance on repairing my laptop. Will could’ve ended the interaction right then. Instead, he stayed. He listened. He did his due diligence to make sure every single detail of my repair was handled with care and precision. Handing over a device like that feels like handing over a piece of your trust. And Will didn’t just handle the repair—he handled me with empathy, patience, and professionalism. That kind of care isn't taught. It comes from character. Best Buy, I hope you're paying attention. Associates like Will don't just represent your brand—they elevate it. He made me believe in the integrity of what you sell and the people you entrust with our most valued tools. Will, thank you. From the bottom of my heart!