Best Buy Sandy

I’ll start with: Original cashier helping us was very friendly and understanding of our situation. Bought a prebuilt PC from Best Buy, took it home, opened it up, and immediately noticed one of the heat sink fins had come loose and fallen off. Not a huge deal, would not affect performance overall so I was willing to overlook it. Plugged everything in, all was well for about two hours. Then, randomly, the GPU stopped posting anything to the monitors. Just a backlit screen. I tried every troubleshooting I could imagine. Even if there was a fix I missed, at the end of the day, it had a defect and came broken, so I elected to return it. Upon arriving, we explained all of this, and the cashier kindly helped us start processing the return. Then, the manager butted in and offered us store credit instead. We weren’t interested in rebuying a pc that arrived with so many issues. They then told us, in the future we should really be “buying a warranty” if we were going to shop with them again. It felt pretty tone deaf for the situation at hand. Why would I want a warranty for products that come broken. We were also well within our return window so I’m not sure why a warranty would’ve mattered. Will not be returning.

Associate Hazzan, was very attentive and professional, he did a great job explaining about gaming computer spec to my and my son, he also informed about the benefits of apply for the best buy credit card, and I did Kuddos to this store to have such a wonderful employee

No one acknowledges you walking through the store looking for things. They appear to go out of their way not to make eye contact with you. Products are locked up and you have to go on a hunt to find someone to unlock them. Waited in line at the geek squad for 15 minutes. No one acknowledges you there. Line forming behind me, everyone looking like they hope they're in the right line. Finally I just left. Guess I'll have to try later. Entrance to registers has a rope/strap across so you have to walk around to figure out where to pay. Mentioned it to the guy at the register and he says, "yeah we haven't opened it yet." What? No wonder they lose market share to Amazon. At least with Amazon you know there's no customer service. It's like we're bothering them by coming into their store. If I didn't have to go back to get warranty work done on my phone I'd never go back.

I bought something online, it was faulty, I needed to return it. so I presented to barcode to customer service, it seemed like it wasn't working. my instructions said "bring it into a best buy store" but the clerk said I had to contact the manufacturer myself. he put all of about 60 seconds into trying to help then sent me away, I ended up shipping it myself. super annoying to spend that much time on a return for a faulty item.