Came to shop for an LG OLED computer monitor and I asked if they could set up their demo to see how the picture looks. They told me they don’t have a way to do that. Told them bluntly that will prevent me from buying it today. They didn’t care and basically shrugged their shoulders and said there’s nothing they can do. I’m literally in your store and willing to pay big money but they didn’t care enough to actually sell it to me. WTH
Sejiad ?? Was super helpful and knowledgeable!!
Worst customer service ever. The guy made a rude joke and then told me they don’t sell power converters when I asked him. I ended up finding it myself. It seems like all the Best Buy’s I have been to recently just hire any kid off the street these days. Warm bodies don’t help when it comes to a sales job.
Response from Best Buy
October 12, 2026
Hi, there,
Thank you for sharing your feedback. I can understand why this experience left you feeling frustrated. Customers should be able to rely on our team for accurate information and helpful guidance when shopping in our stores. Learning that the item was available after being told otherwise, combined with an interaction that came across as dismissive, is not the experience we want our customers to have.
If you would like to have your experience documented please reach out to us on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #233867” when reaching out on social media.
The quality of care provided by the team truly sets a remarkable standard for excellence. From the very first interaction, the staff demonstrated a genuine commitment to ensuring a positive and seamless experience. Their professional demeanor combined with a warm, welcoming attitude created an environment where one feels valued and respected. Every request was handled with meticulous attention to detail and a refreshing sense of efficiency. It is rare to encounter such a dedicated group of individuals who prioritize the needs of others with such consistency. Their expertise and kindness made every aspect of the service feel effortless and highly personalized. This level of support significantly enhances the overall experience and leaves a lasting impression of reliability. Choosing to interact with such an exceptional team is a decision that consistently yields great results.