Best Buy Bellevue

Working with Best Buy has been horrible. I was promised - in writing - a price match and they refused to honor that. Resolving any problems involves dealing with phone computer menus and chatbots. For a long time. It took me 2 hours to ultimately have them deny the price match because "it wasn't policy." No flexibility, no honoring a written promise, no human response - even from the humans. Just reading from a script and dealing with corporate customer service at its worst.

I purchased an older Mac Macbook Air with the M1 chip because I was told that it would be available for pick up in 36 hours. When I showed up at the store they had no idea what I was talking about. They didn't have stock so they couldnt just sell me one out of inventory. I learned that delivery would be in 10 days. I saw that I could upgrade to get it shipped in two days for $25. I called customer service. They told me they would ship it for me free of charge but not using the 2day service; it would still take a week. I explained that I felt like I'd been baited and switched and they insisted there was nothing they could do. I escalated once and they refused to escalate further. I went back to Amazon, bought the same item with a better warranty, and it'll be here day after tomorrow. DO NOT BUY A REFURB LAPTOP FROM BEST BUY. THEY SIMPLY DO NOT HAVE A SUFFICIENT INVENTORY SYSTEM TO BE IN THAT BUSINESS. AND THEIR CUSTOMER SERVICE ORGANIZATION IS CLEARLY NOT EMPOWERED TO DO THE RIGHT THING FOR CUSTOMERS. I WILL AVOID BEST BUY FROM NOW ON.

Dear Best Buy Customer Service Team, I'm writing to express my extreme frustration and disappointment with the recent experience my husband had with returning his Samsung Z Fold 7 at one of your stores. As loyal Best Buy members for years, we've always been satisfied with your service. However, our latest encounter has left us feeling stressed, frustrated, and let down. My husband purchased the Samsung Z Fold 7 on Saturday, specifically mentioning to the sales representative that he would return it if he didn't like it. The representative assured him that returning the phone would be possible. However, when he went to return the Z Fold 7 and keep his iPhone 16, an issue arose that caused his AT&T service to be disabled. We spent hours on the phone with various Best Buy lines, including the VIP number, but were met with a response that they couldn't assist us. We were forced to visit the AT&T store in Redmond, where two wonderful employees worked tirelessly to help recover his lost account. We didn't leave until 7:30 pm, after hours of stress and uncertainty. This experience was unacceptable, disgraceful, dissatisfying, and disappointing. As loyal customers, we expect better from Best Buy. We're not just customers; we're people who have trusted your brand for years. Your company's failure to resolve this issue in a timely and satisfactory manner has damaged that trust. I will be emailing Best Buy headquarters to report this incident and hope that you will take immediate action to address the stress and frustration we endured. We expect a higher level of service from Best Buy, and it's imperative that you take steps to prevent similar situations in the future. Thank you

Every time I visit a best buy it feels like they want Amazon to continue ruining them. Who has a 14 day return policy *for defective hardware* lol