Best Buy Bellevue

Worst Store in the World. Never shop here!

We thought there were no SD cards in Stock. No one around to help. We eventually looked online to see what showed as in stock and had to search through the racks to find some hidden in the back. Not the ones we wanted for our camera but it would work. I actually thought the checkout person was kind and personable.

Staff here are so friendly. I broke my camera lenses and send it to them for repair, I paid 90 dollars. Got a phone call after a week and was told they can’t fix it but they offer me a new lenses for free. So with 90 dollars, I got a new $1,099 lenses.

So, to be clear, I'm reposting my review from Yelp on to Google since this store has diametrically oppossite reviews. It has 2 stars on yelp, and 4 starts on Google. Something is clearly wrong on Google. It is possible that Google is hiding real folks reviews,. It was de=finitely one of the worst experiences I've had as a consumer, in my recent times, I had gone to BestBuy Bellevue to buy a kindle or a tablet, not knowing which one I wanted. I'm not a very tech savvy person and was looking for help from the sales folks. I went to the Kindle section and saw a device for $500 ( I think more likely 450), and then saw tablets for about a similar price point. I checked my library app and it said I could read their books on Kindle or any tablet. I was a bit confused since the tablet is general purpose while the Kindle is very specific purpose, but they had the same price points. So I asked this question to the salesperson on the floor. He said it is "your preference". I said, can you please explain why I would spend the same amount on the kindle device vs a generic tablet,. He said different customers have different preferences, and I could select what I wanted based on my preference. I was a bit flabbergasted - I see one device superior to the other, but for the same price point and the sales person cannot explain why I should choose one of them. After I tried to get him to answer, he said "I'm not the kindle person:" and he called for the "manager". Thankfully, he did not call Security! I was already feeling a bit uncomfortable at this point, but any way, his manager's behavior was worse than his. She also could not explain the difference, and then told me "I've already told you 3 times that it is the customer's preference", And when I pressed her on what is an example of a preference that would make me choose one, she pointed to the sign and said "If you can read the sign above you will see it says it is from Amazon". Wow, at best rude and at worst racist (I don't pull the racist card much, and I've only had the best experience in USA, but this manager at the Bellevue Best Buy definitely had my spidey senses on racism on high alert given that she addressed me as a 5 year old). Anyway, she said she cannot answer my question and said "I'm going to walk away". I went home, investigated the differences (BTW, turned out to be the blue light from the display), ordered from Amazon, and am never going to go to Best Buy again. Just makes me very uncomfortable to ever step into a Best Buy again