Best Buy Bellevue

This review is not about any BestBuy retail store. It is solely based on my BestBuy experiences with BestBuy's 888 Customer Service number. Thirty + years ago, I opened a BestBuy account with my landline number. Six years ago, I established a cell phone account and received a cell phone number. Instead of updating my EXISTING BestBuy account with my cell number, BestBuy created a SECOND account using all my information that previously existed on my original account. I made purchases at BestBuy using this new account assigned to my cell phone number, completely unaware that I had TWO different accounts in my name. I only discovered it because on 12/19/24 I logged into my BestBuy account to look up a prior purchase. My purchase history for the first 24 years at BestBuy was missing. I contacted the BestBuy Customer Service 888 number and asked why all of my purchases were not in my account history. I was told then that I had TWO accounts under my name. But not to worry, the two accounts would be merged within the next 24 hours. The very next day, I received an email from BestBuy with the subject line: "Extra Accounts? Not anymore." I logged into my account as usual, and my first 24 years of purchase history were still not there. Now, FOUR MONTHS later, and after continuously calling BestBuy's 888 Customer Service number, and speaking with a different agent every single time, my TWO accounts have NOT been merged. Each and every single time I called BestBuy's 888 Customer Service number, I was apologized to and ASSURED my TWO accounts WOULD BE MERGED WITHIN 24 HOURS. The last time I WAS able to log into my BestBuy account, I read a message that my account was in "transistion" and I could not place an online order with BestBuy at that time. I took my business elsewhere and have not made a purchase at BestBuy online (I am unable to even if I wanted to), or in any BestBuy retail store since. I called BestBuy Customer Service 888 number again yesterday with the exact same results. I was apologized to and ASSURED my TWO BestBuy accounts WOULD BE MERGED WITHIN 24 HOURS. Today, I have still have NO access to log into my BestBuy online account as my TWO accounts are still NOT merged. I am done. FOUR MONTHS of banging my head continuously against a brick wall has left me with a massive headache. I completely out of options as far as BestBuy is concerned. Doing the same thing over and over again and expecting different results is insanity.

Reply given by owner of best buy, a machine?? What an useless stupid replies they are. Seems not worth to address issues of the customer?

I needed the brand new Windows 11 Co-pilot keyboard. Online, I filtered my search for Windows 11 Co-Pilot keyboards, and none of the dozens that were included in my search results had the Co-Pilot key. The new Surface with Co-Pilot will not work without the Co-Pilot keyboard. I decided to drive to Best Buy and the very knowledgeable sales person immediately knew what I needed, ordered it with next day delivery and my shopping was completed in ten minutes!

Best of electronic brands under one roof. The purchase, payment and check out was seamless. Very helpful and responsive staff, with prompt support.