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Frequently Asked Questions About Best Buy Emeryville

How do I check product availability at the Emeryville Best Buy?
How do I check my order status?
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Emeryville stores’ holiday hours?

Recent Reviews

4.0
(4499 reviews)
Nareisha W
August 13, 2025
5 out of 5
Thank U My Son needed a monitor for his game I Love the way if its online it days it s there its there Thank U Best Buy Nareisha
M B
August 10, 2025
1 out of 5
I returned a TV to Best Buy 15 days ago, and I still haven’t received my refund. When I dropped it off, the employees were unprofessional and seemed completely unprepared. They acted as if they didn’t know how to inspect the TV or process the return, leaving me with no confidence in their ability to handle the situation. This level of service is unacceptable, especially from a major retailer. I expected a smooth return process and timely refund, but instead I’ve been left waiting with no resolution.
Response from Best Buy
August 10, 2025
Hello. I can understand the importance of receiving a refund in a timely manner, and we would be more than happy to look into this for you as well as share your in store experience. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/sy7qld), Twitter/X (https://bby.me/y7zdtp), or Instagram (https://bby.me/rgc0q7). Please also include Google Review number 27177. Best, ^Allison
Willer N
August 07, 2025
1 out of 5
They delivered my package on the wrong adress. I have 24h doorbell cam shows nothing was delivered. they are refusing to refund my order. Waiting for 2 weeks for my refund . Ill have to file a lawsuit. Never buying from bestbuy again
Diana R
August 03, 2025
2 out of 5
3 days ago, brought a laptop, to change the update & time button didn't work after I clicked... nothing happened.so I took it back to refund my money...
Response from Best Buy
August 03, 2025
Hello, Thank you for providing your feedback on Google. Having Geek Squad does not complete the service that was expected is frustrating. We would like to hear about your Geek Squad experience. Please reach out on social media private links. When you are reaching out to mention "Google Review #23996", provide details about your review, along with your full name, email, and phone number. Facebook (https://bby.me/84e53i) Twitter/X (https://bby.me/92a153) Instagram (https://bby.me/8iupl9) Here to assist, ^ Jay

About Best Buy Emeryville

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