Best Buy Emeryville

It was a great experience

Was almost on the verge of tears because I thought I had messed up a trade-in . Jacob (I believe the manager?) was incredibly kind both in person and over the phone, walked me through what would happen, and gave me reassurance that everything was going to be alright. Such an awesome guy, I cannot express how grateful I am, thank you !!

Worst consumer experience ever. Best Buy techs messed up installation of washing machine so it leaked. Scheduled and canceled at the last minute two service appointments to fix it. Tried calling store manager but she/he “doesn’t talk on the phone”. Drove my wife crazy; repeated phone calls accomplished nothing except scheduling a third appointment for three days later, while several loads of dirty laundry, including wet towels from the leak, mouldered away. Phone people very pleasant, but could do nothing. Higher-ups obviously don’t give a damn about customers.

This happened to me at the parking lot of this location I stopped for just a few minutes to buy a memory card for my camera and when I came back I found my car window broken and everything inside was gone I lost my camera lenses drone laptop microphone and video equipment but the most painful thing was the memory cards because they had moments and memories that I can never get back I was on my way to cover an important event and this situation affected me a lot and caused delay in my work and put me under pressure I know this happened outside the store and I am not blaming anyone I just want to share this as a warning please do not leave anything valuable in your car even for a few minutes because it only takes seconds Alhamdulillah for everything and I hope no one goes through this