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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2089 reviews)
KLIPGoDz
August 30, 2026
5 out of 5
Zaair was a great help he should really deserve a promotion
Fox C
August 29, 2026
2 out of 5
Honestly, anytime I go to best buy now days I can find the product I'm looking at cheaper on Amazon. Growing up this place use to be the premier tech place and now the price hikes are too high. I wanted a new watch band and it was 50-70$ in store for one, or a 5 variety color (black, grey, green etc) pack on Amazon for 10$ (I've had for a month now and they're great bands). Just unfortunate to see.
Response from Best Buy
August 30, 2026
Hello,
Thanks for your review. Not seeing the prices you want can be difficult, so we understand your frustration. If you'd like to formally document your concerns, please send a private message on social media and include Google Review 215458.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
David C
August 25, 2026
1 out of 5
I ordered a 65 inch Roku tv from Best Buy and waited 5 days for it to be delivered. The tv was delivered broken with a huge crack through the screen. I called Best Buy and was told that I now have to wait another week to get a replacement which is extremely unsatisfactory. After spending the amount of money a tv costs, I would think that Best Buy would want to fix this issue sooner than a week especially since the same tv is at a Best Buy location 45 minutes away. So if I want a working tv I have to load the broken tv into my car and drive to that location to hopefully get a working tv. What is the point of having a tv delivered if 1. It’s going to come broken and 2. When it comes broken I have to wait another week for them to fix the issue? I will be returning the tv myself and taking my money to another retailer. The customer service of Best Buy is awful. I will never buy anything else from them.
Response from Best Buy
August 26, 2026
Hello,
Thank you for sharing your experience with us. We understand having your TV arrive damaged and having to wait even longer for a replacement, isn't a welcome experience. We'd like to look into this with you further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/txwXtO), Twitter/X (https://bby.me/tYqPK0), or Instagram (https://bby.me/2KwYIY), and include a reference to your "Google review #210280".
B K
August 25, 2026
1 out of 5
When it comes to my experience at this best.Buy is that if their lips are moving , then they're lying. What they say and what they do are two different things. They seem to be very nice.But underneath that nice , exterior is something else. I do not plan on shopping at best.Buy ever again due to my experience there. So I haven't given you my experience and only my opinions of their behavior and I hope that your experiences different.If you choose to shop there. They are not closing as many stores as they've been closing.Because they're a great place to shop.