Best Buy Kennesaw

I can’t remember the last time I was this disappointed in a business! I purchased a $3000 tv on July 2nd and made a delivery date for July 15th. I was excited about my purchase and I was a little disappointed that I would have to wait almost two weeks for the install but I understand, they’re busy. The delivery team arrived at my home today. They hung the mount and while trying to put the tv on the mount they noticed the top right of the screen was spider webbed. That’s okay, things happen. They took the tv back with them and told me someone would be in touch. I was then informed they would not be able to return with another tv until August 6th. That is unacceptable for me. I went to the store to get things rectified and to see what could be done about expediting the second tv. They were no help. I was told by the MOD he was unable to help me and it was “out of his control”. I’m most disappointed about making a $3500 (mount, tv, and extended geek squad protection) purchase and no one cared about my concerns and claimed they were unable to make things right in a reasonable amount of time. I felt like I had no choice but to ask for a refund so I could go make this purchase elsewhere, somewhere that values my business because it wasn’t here! This entire situation has been wildly inconvenient to say the least, and to top it all off I had to take a day off from work to be treated like this! DO BETTER BEST BUY!!!!

My wife and I are very happy with our efficient experience at Best Buy in Kennesaw, to the point this is now our go to stop for future appliance replacements. We purchased an LG over the range microwave oven and were helped out by Amy, who was excellent! She gave us assurance the product would fit in our current space, explained how the delivery, setup, and haul away service worked (with guarantees of satisfaction), and was able to get us rung up and out the door in less than 15 minutes from the time we stepped in. I really appreciate that! Just a note: but would you mind turning down the sound volume on the tvs in the appliance area because it might be making your employees and customers a little irritated, if not deaf. When the delivery day came, I received a text and an email from Best Buy, both letting me know the item would be there within an hour with a link to a live tracking map. The technician, Juan, and his co-worker were very professional, and they removed the old unit and set up the new one in 16 minutes. Again, super service!! Nice job, Best Buy!

Good and sees some good sales on appliances and others.

The extra star is for the greeter and cashier who both were pleasant. Unfortunately, Jackson, the manager, was extremely rude and totally ignored us. We politely put our items back and decided to purchase at another location. We have shopped here for years. Total disappointment.