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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1711 reviews)
Robert O
March 24, 2025
5 out of 5
Great staff, fair prices, best selection.
marvin l
March 21, 2025
5 out of 5
Employees seems to be knowledgeable of their Department
Ann H
March 16, 2025
1 out of 5
Looked at a 2023 Motorola Edge and alarm went off. Natalie in cell phones walked over with a scowl on her face and turned it off. She never asked if she could help. Instead she went back behind counter and stayed on her cell phone constantly with extremely long nails. I just stood there and stood there until she finally looked up and asked her how long a 2023 Motorla Edge would be supported. Obviously she had no idea what that meant and said they cant tell how long a phone would last because anything could happen to it. I told her that was not what I was asking and told her she should know this stuff instead of being on her cell phone when customers are standing needing assistance. I spend way too much in Best Buy to have to deal with substandard customer service. Wish they had more competition as I would have gone there.
Response from Best Buy
March 16, 2025
Hello there, Ann!
Thank you for taking the time to reach out on Google with a review. As someone who purchased new phones recently, I can definitely understand the desire for friendly and knowledgeable service in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64932862 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Myriam R
March 16, 2025
5 out of 5
It's been 10+yrs since I bought a computer. Everyone including the store manager was so helpful. They listened to my needs and fit me with exactly what I needed for a home desk top. They even recycled a lot of old cables that I had, want to specify that some electronics have a recycling fee so make sure you inquire first. It's nice to walk into a place and felt at ease to ask questions and be treated with such politeness and attentiveness.