Best Buy Kennesaw

Return has not been processed on my credit card even thought greekdquardvdid the exchange at my home no one callled or followed up from store even after we spent an hour with customer service and they were going to follow up and get back to us. That is over 30 days ago. I would not buy anything from Best Buy again until it gets resolved.

If you want to be treated like a toddler make an appointment to see the man with white hair at Geek Squad Town Center.

The guy at the door who is supposed to direct you to where you'll find what you need or to get you in line for help, didn't know where what I needed was in tbe store (a car charger). He guessed it was in the phone accessories section, but I eventually found it on the " car electronics" section. When I brought it to him to ask what was included, he said just tbe charger - no cables. That was wrong. Two people in front of me on line at tbe registers, where there were two cashiers working. But it still took a inordinate amount of time to check out. The item itself was fine. People were very polite and friendly - but inefficient.

Buying is easy. Phone calling is horrible. Trying to get help from the geek squad impossible.