Best Buy Kennesaw

Not happy with anything I buy from there. There aren't much other places to shop either. Due to my allergies, I run into different problems after leaving from there. Please staff trained well. Too many technologies comes that Best Buy can't keep employees in loop. Best Buy getting lots of earnings,same time it costs customers a lot more. International people, treat them differently. Due to which local people shouldn't be get affected. Don't sell low quality products. Keep same policies regarding boxes or packing for everyone.

It’s very hard to get help from associates ! It’s very annoying they either keep walking like they don’t hear you or act like there in a hurry !

I took someone there to pay their bills and used their restroom. I don't know about the other staff, but the two greeters were very helpful and nice.

I purchased these Sony WH 1000XM4 headphones in store at Best Buy. I did not use a Best Buy account at the time. The sound quality and noise canceling were excellent, which is why I chose this model in the first place. Unfortunately, after normal everyday use, the hinge on one side cracked and separated. The headphones were never dropped, mishandled, or abused. This appears to be a structural weakness in the hinge design rather than accidental damage. Once the hinge fails, the headphones cannot be worn properly even though all electronics still work. When I contacted Sony, they confirmed the product was out of warranty and refused any courtesy repair or replacement, even after escalation. Repair options were not reasonably offered, and replacement parts are not easily available to consumers. For a premium product at this price point, this type of failure should not happen under normal use. I am disappointed because the headphones still function electronically, but a known physical defect makes them unusable. I recommend buyers research the hinge durability issues on this model before purchasing. Sound quality alone does not justify the cost if the product cannot physically last.