Best Buy Kennesaw

I ordered a $1500 laptop for school and was promised it would be ready for in-store pickup by the Friday after my order. I specifically chose this model because of its strong reviews and because I needed it for college starting the following Monday. It’s now been three days past the pickup date, and the only updates I’ve gotten are through chat—where I’m told there’s nothing they can do. I was even scheduled for a callback to get more information, which never happened. If someone is paying $1500 for a product and relying on it being ready by a certain date, it absolutely should be. This experience has been frustrating and disappointing, and I won’t be shopping here again.

Misleading condition in this item and shipping a 60lb speaker without any protection, cords, etc is disgraceful and down right wrong!! Shame on you!!

Alan best employee ever, Helped us get the monitor we needed and saved us $50 and got us a Best Buy membership.

Im trying to get the volume bottom fixed on my iPhone, I schedule an appointment and im told a part needs to be ordered and shipped to the store. Ok I leave and wait for a call from them, I call after a week and I leave a voicemail but bo response. after receiving a text that said the device was ready for pick up I schedule an appointment thinking the part is in the store. I drive 1 hour and a half for them to tell me that the part was sent back because they tried to contact me and couldn’t reach me by phone, but I check my call log and voicemails in front of them to show I don’t have any missed calls or voicemails. I asked why no email or text message was sent, they said they do but again nothing in my emails and my text messages. The manager just said sorry, and he couldn’t justify the miscommunication. It’s so rude and inconsiderate to make somebody waste their time, horrible customer service. Never coming back , I’ll be going straight to the Apple Store from now on.