Best Buy Perimeter

On Monday, September 29, 2026, at approximately 4:30 PM, I visited the Best Buy store located at 1201 Hammond Dr NE, Dunwoody, GA 30346 to evaluate and purchase a combination microwave/convection oven. Upon entering the store, I was greeted and proceeded to the kitchen appliance department. A sales representative approached me and asked if I needed assistance. I informed him that I was interested in reviewing multi-purpose microwave/convection ovens. His immediate response was that he was getting off work and that there would be nobody available to assist me. He advised me to look around on my own. While browsing, I located a GE Café Advantium microwave oven that was marked on clearance for $618.99. Unfortunately, there were no available associates to answer questions, provide product information, or assist with the purchase. As a result of the lack of customer support, I left the store. Following this visit, I contacted Best Buy's customer support phone line in hopes of obtaining product information and assistance. The call center experience was equally disappointing. The representative appeared to have very limited product knowledge and was only able to provide the physical dimensions of the appliance. None of my substantive questions regarding features, capabilities, availability, or purchasing options could be answered. The following day, September 30, 2026, I visited the Best Buy store in Alpharetta, Georgia, located at 975 N Point Dr, Alpharetta, GA 30022. My experience at this location was significantly better. The sales representative was knowledgeable, professional, and took the time to explain the product's capabilities and answer my questions regarding the GE Café Advantium oven. Following our discussion, the representative provided his business card and instructed me to call him directly when I was ready to place the order after verifying my installation measurements. After confirming the measurements, I attempted to contact the representative on October 1, 2026 using the phone number listed on the business card. The phone number was not in service, making it impossible to reach the individual who had assisted me. Because I was still interested in purchasing the product, I returned during my lunch break to the Dunwoody location on October 1, 2026 and proceeded with the purchase of the GE Café Advantium microwave oven that had been advertised for sale. At checkout, the sales associate informed me that the unit was unavailable. The explanation then changed several times: 1. Initially, I was told the product was not available. 2. After consulting a manager, I was informed that the item was on backorder. 3. I was then told that the floor model could potentially be sold. 4. Moments later, I was told the floor model was being returned to a distribution center. 5. Finally, I was informed that the product could not be sold to me and that there were no options available to honor the advertised offer or otherwise satisfy the purchase. At no point was an alternative solution proposed, a comparable product offered at the same price, a rain check provided, or any meaningful attempt made to resolve the situation.

Edwin is really helpful such a hardworking guy and very kind and smart! I hope best buy keeps him long he is very good help me with mu phone case my tv and advice me about the airpods. Thank you Edwin number 1

Always satisfied!!

Really disappointing customer service experience at the Perimeter location. We had an unopened pair of headphones and missed the return window because we were out of the country. We understood that we were asking for an exception and that they might say no. The issue was how the manager handled it. When asked about the situation, he shrugged, said the return window was two weeks, and walked away. When we tried to ask a follow-up question, he completely ignored us. A simple, respectful explanation would have been fine. The dismissive attitude was unnecessary and extremely unprofessional.