Frequently Asked Questions About Best Buy Gwinnett
How do I check product availability at the Gwinnett Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gwinnett stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gwinnett Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5561 reviews)
Jay S
November 30, 2025
5 out of 5
Well stocked
Nathan P
November 29, 2025
5 out of 5
I purchased a Pre Owned IPhone in excellent condition. When I tell you it was flawless that’s an understatement! 89% battery health
Emdi G
November 28, 2025
5 out of 5
Got 2 75 in TV's the warranty is amazing
Mike S
November 28, 2025
1 out of 5
The workers here are so incompetent and all over the place. How does it take you over an hour to tell a customer you don't have the item they ordered. Best buy needs to do better on hiring and up holding decent customer service..
Response from Best Buy
November 28, 2025
Hello,
Having issues with an ordered item at the store is frustrating. Allow us to hear more about this interaction. Mention review #76658 when connect with us on social media links.