Justinas T
August 01, 2025
No Fujifilm cameras in stock
I will begin by being fair, a very large majority of my purchases from Best Buy have been great, the staff have been very friendly and helpful and the selection has been excellent. I have been building a gaming PC recently and I purchased a copy of Windows 11 from Best Buy prematurely thinking I needed one for it. I did not and on top of that the one I got had a damaged box. I have attempted to return this product several times over the last few days to no avail. I know their company policy technically says that opened copies of software can’t be returned however since there is a hard drive in this package essential for the software to run I would argue it is hardware since the drive is required for the software to run and the software is secondary to the hardware. Several people at the front counter have asked me to do a variety of things to get a refund. Most importantly I contacted Microsoft (pictured) and got the code verified which a desk employee explicitly told me was all I needed to get it back. I got that information and went back to the store and I was declined a refund once again. This is extremely frustrating as I feel like I have been swindled twice, first by the absurdly high price of windows 11 at Best Buy ($140) and second by Best Buy’s adamant refusal to help a customer get their money back on a product with a damaged box. I know Best Buy are good people selling great products and this is in a gray area but it shouldn’t be this hard. This has left a sour taste in my mouth about this chain despite all their good work. I will change this review if I get my money back or at least store credit.
Tony in the electronics section is THE BEST!!!! He helped my husband and I gather the parts for my PC build and not only was he hilarious but he was so incredibly helpful. He provided us personal insight on parts, helped us weigh our options out, and made sure we got the best deals possible. He was genuinely so so funny and kind and he deserves the biggest raise!!! I am usually not one to do the surveys but I cannot wait to get my bestbuy survey to give him 5 stars- if 10 stars were an option he would be getting that!!!