Best Buy Daytona Beach

My partner and I purchased a refrigerator from Best Buy, and the entire process was mishandled from the start. We brought the dimensions of our space to the salesperson, who showed us models that were supposed to fit. We trusted his recommendation and made the purchase. When the refrigerator arrived, it didn’t fit. The salesperson failed to account for the door clearance (1.5 inches on each side), making it too large for our kitchen. The delivery team measured the space first and attempted to install it—even after measuring and knowing it wouldn’t fit. In the process, they gouged the wood doorways in our kitchen. We returned to the store and worked with the same salesperson to purchase a second refrigerator. He said we’d receive a refund for the price difference (about $100). However, we never got it. Only after we followed up did he explain that, because we used a $100 Best Buy credit (which came with the first refrigerator) to buy a TV, we were not eligible for any refund—something that was not clearly communicated. The second refrigerator was eventually delivered and installed, but again, the installers damaged our home—this time gouging the wall. The salesperson claimed a damage report would be filed after the second installation. That was in late March or early April. Since then, I’ve called four times and have yet to receive a single follow-up or resolution. This experience has been incredibly frustrating. The lack of accountability and poor customer service has made it clear that I won’t be returning to Best Buy for future appliance purchases.

Bought a samsung refrigerator on March 11,2025 from Best Buy Daytona Beach Florida. I was told this particular fridge was not available until April 26. Since we still had a working fridge we were ok with this delivery date. The day before delivery we put everything from inside the fridge on ice and we got rid of the old refrigerator. That night someone called to confirm the delivery date and to make sure there were no obstacles when delivering the fridge. The next morning I got sent a delivery window for between 11:30 and 3:30 in the afternoon By 4:00 pm nobody called to let us know why the fridge wasn't delivered. When I finally got a hold of someone we were told the fridge wasn't on the truck that morning with no reason given of any kind. The next morning we went to the store and talked to associate James F. In the fridge department and we were told this fridge wouldn't be available again until about 3 weeks later. Since we we didn't have a fridge anymore this was absolutely not possible for us to wait this long. The frozen meat and everything else in our old fridge worth about 400 dollars had now gone bad. Since we needed a replacement really fast we now had to settle on a fridge we liked but was not our first choice . The fridge was delivered 2 days later. James F. negotiated with somebody on the phone to give us 200 dollars off the new fridge and somebody was supposed to call us about 2 days after delivery to discuss some reimbursement for all the goods we lost in the fridge. We are still waiting for this phone call. The treatment we received is totally unacceptable and I don't think we'll ever shop there again.

Ruben the salesperson was excellent. The delivery drivers were fantastic.

We just had a radio installed for the second time and both times something has gone wrong. I was reluctant to give them another chance and should have listened to my gut. Nothing the guy sold me was correct for the install and the install guys could have cared less to help me. I left feeling like I was a burden to them and the install looks very unprofessional even though it took 3 trips for them to finish. Horrible service all the way around. Never again