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Frequently Asked Questions About Best Buy Alpharetta

How do I check product availability at the Alpharetta Best Buy?
How do I check my order status?
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Alpharetta stores’ holiday hours?

Recent Reviews

4.1
(4421 reviews)
Pierre
January 28, 2026
1 out of 5
Got scammed into a credit card. When purchasing goods they asked if I want a $50 back card. They confirmed it's not credit card and I made sure not to give SSN. They took my driver's license and somehow did a hard credit check based on that. This store is dishonest and lies to your face. Update: Went into the store today. The first two guys were adamant it's impossible for any company to run a credit check on just your drivers license. When the manager arrives it turns out it's the guy that made the sale to me and he agrees he only entered my drivers license number into their system, never had my SSN, but it wasn't suppose to run a credit check. They can't "undo" the credit check. I'm now left with a lengthy process to open a dispute with transunion. Conclusion: avoid Best Buy, their system is malicious and their employees will not admit it unless you face them with undisputable proof.
Response from Best Buy
January 29, 2026
Hello, Thank you for the review. We understand your concern with the experience you have had with the credit card. We are unable to sign you up without a SSN. Can you please send us a private message/DM via social media. I have provided links below to our social media pages. Please include with your message, that it was a Google review 110253 Facebook ( https://bby.me/a84ng5), Twitter/X ( https://bby.me/50xngq), or Instagram ( https://bby.me/g4ltzd)
Pigment r
January 28, 2026
5 out of 5
From cameras to TVs, car audio to kitchen appliances, this best buy has everything on the floor for you to handle and try out. Employees are friendly and plenty of parking. This store is also located walking distance to a home depot.
Tarrus P
January 26, 2026
1 out of 5
I shop at Best Buy often. I have a Best Buy card. However today was quite a different experience with the employee. I had scheduled a meta sunglass demo appointment for 4:30. I arrived at 4:28. To not be long winded, the employee was not interested in selling or not selling the glasses. He missed about 3 or 4 sales because customers could tell he just didn’t care if glasses were sold or not. He was continuously texting or something with his cell phone. I asked him a question about the sunglasses, he told me that he didn’t get paid commission so he didn’t need to do much or know much. Even more interesting, he told me and another customer to hurry up because he had to go to break. She left and I left behind her. I drove an hour to get to this store for the demo. I was gonna purchase a pair but decided not to honestly because of him. I’ll wait. These youngsters are quite different than how I learned to appreciate having a job.
Lana G
January 26, 2026
1 out of 5
1⭐️ Review – Best Buy Alpharetta I had one of the most unprofessional customer service experiences I’ve had in a long time at this location. I came in looking for guidance on purchasing headphones and asked the front associate, Daniel, for help. Instead of assisting, he redirected me to Teia. Unfortunately, Teia clearly did not have the knowledge needed to consult on the product and seemed unsure how to answer even basic questions. What made the situation worse was the behavior of the manager, Cory. While I was trying to get help, Cory and the associates were whispering to each other and laughing, which felt extremely disrespectful and dismissive. It gave the impression that my request for assistance was being mocked rather than taken seriously. As a customer ready to make a purchase, I expected professionalism, product knowledge, and basic courtesy. Instead, I felt brushed off and disrespected. Very disappointing experience for a major retailer. I’ll be taking my business to Amazon or anywhere else but here.

About Best Buy Alpharetta

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