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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4553 reviews)
Toby P
November 09, 2026
2 out of 5
It seems like every time I come to this location there's only one cashier and they're dealing with some customers complicated and lengthy transaction. It's very discouraging and makes me want to just give up on buying local and ordering on Amazon.
Doingdifferent T
November 01, 2026
5 out of 5
Got wat i needed quickly
Meini “
October 31, 2026
1 out of 5
Customer service is consistently horrible at this location! Representatives are very lazy and the service level ranges from disinterested in helping customers to annoyed by them. Although they always greet the customer coming in the door, if it comes to assistance with finding things or issues with something, it’s always minimal effort!! I hate going to this location. If it weren’t close to my home I would never purchase here. I typically go to other locations or order online when I don’t need something quickly. In fact, it’s so bad that when I do order something online, I’ll go to this store to check it out, and then go online and buy it (not always from Best Buy)!
Response from Best Buy
October 31, 2026
Hi,
Thanks for reaching out and sharing your experience. We know how it feels when you need support, and not being able to get it. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/RoC3is)
Twitter/X (https://bby.me/HQntGo)
Instagram (https://bby.me/cYnKd7)
Please mention your Google review #246358, so we can review this further with you.
Tommy P
October 30, 2026
5 out of 5
Awesome best buy store. Very large store with great products