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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2552 reviews)
Vishwas S
January 20, 2025
1 out of 5
Waited for around 30 mins for a sales rep. I already knew what I wanted to buy and all they had to do is pull the laptop out of the cage. I asked the rep for help in polite way and they just declined for any help.
Response from Best Buy
January 20, 2025
Hello, Vishwas,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64710536. We look forward to hearing from you.
Sincerely,
^Deysha
Necole B
January 12, 2025
5 out of 5
Customer Service Team member was good. Item showed in stock online but wasn't available in store.
Anthony W
January 12, 2025
3 out of 5
The food was ok and so was the service
Ava L
January 12, 2025
1 out of 5
Terrible customer service, no communication and efficiency to handle customer care isn't streamlined at all; wasting people’s time.
Why is it taking 30 mins to 1 hr to just grab an item? Why are customers not communicated about the wait time and updated (had to ask several times to where the resolve was, well you can just order online).
They also move slow af, slow at the register, slow getting items from back, slow helping - the store just opened an hr ago.
Advice: Have a designated person who can streamline - ask what someone needs - you may make more sales, not everybody is here to window shop. Three people just walked out while I have been waiting to grab a new laptop because of the wait. Smfh
Response from Best Buy
January 12, 2025
Hello and thanks for reaching out on Google, Ava.
Getting help in-store should be fast and easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64670216.
Kindly,
^Graham