Best Buy Stockton

The “manager,” or whoever this guy is, clearly lacks common sense and has an attitude like someone spat in his Fruit Loops after he discovered he had to use water for his cereal or someone farted on his boiled eggs. What an absolute waste of time. No wonder this store is empty. Based on this experience, it seems like customer service and basic communication skills are completely foreign concepts here. If you can’t price match an item, JUST SAY THAT so I can be on my way. Instead, this guy made up excuse after excuse to avoid honoring a price match. He even had me jumping through hoops to show another store’s membership, only to turn around and say no anyway. So what was the point of wasting my time in the first place? I understand you have an eight-hour shift to get through, but I have a life outside of standing in your store entertaining your nonsense. Just because you have nothing better to do doesn’t mean I have time to waste. And here’s a basic customer service tip: when you’re communicating with a customer, look them in the eyes, speak respectfully, and demonstrate at least some level of professionalism. Nobody is trying to rob you. I’m a customer trying to purchase an item, not someone asking you for a personal favor. Honestly, I don’t know how this guy got a job in sales when he seems to lack even the most basic skills required to interact with the public. Corporate, respectfully, this employee needs customer service retraining. If he can’t communicate with customers professionally, perhaps he needs to be in a position that doesn’t require interacting with them. Better yet, make sure your employees understand your own price-matching policies so customers aren’t left dealing with unnecessary excuses and wasted time. A simple yes or no would have been enough. The attitude, the excuses, and the complete lack of professionalism were entirely unnecessary. Do better.

Great store and staff

Awesome and helpful customer service

Always will to find what want