Best Buy Braintree

Completely frustrated and disappointed. January 17th Went into the store, ordered a MacBook, they had it delivered to me 2 days later. The box arrived empty. Spoke with Best Buy customer care minutes after I opened the package, offered to mail me a replacement, or a refund. Opted for a refund, and went to Apple to buy the computer in person. Days later I get a notification my order is ready for pickup, called again and said I was to get a refund, they apologized and canceled the order and were issuing me a refund. January 25th i received an email asking for pictures of the box, luckily I did not throw it out considering it was 8 days after I was told I was getting a refund, sent the pictures. And today I receive an email saying they will not give me a refund and that I should contact local authorities… so 10 days after Best Buy sent me my MacBook through fed ex, they are now telling me I should get police involved??? So unacceptable…. I will never spend another dollar at Best Buy…

I went to buy a phone, but I didn't see anything other than a few phones, meaning there was very little variety.

Worst Experience Ever – Broken Desktop and No Resolution I bought a desktop computer from Best Buy in Braintree, MA on Black Friday as a gift for my son. After just one week, the screen stopped showing anything and turned completely black. At first, I thought it might just need a restart, but the problem continued for three weeks. I then went back to customer service. They checked the computer and told me they couldn’t determine whether the issue was with the graphics card or the motherboard. They said they needed to send it back to the manufacturer and that it would take about three weeks. I have now been waiting more than four weeks with no clear answer or update. Yesterday, I scheduled an appointment and requested a refund, but they refused and told me I had to keep waiting. When I asked how much longer it would take, they couldn’t give me any timeline or explanation. At this point, I’m still waiting and don’t even know for what. This has been the worst experience ever. The computer was a gift for my son, and every day I see him disappointed and sad. I honestly blame myself for buying this from Best Buy — it truly feels like the worst buy I’ve ever made.

We visited Best Buy in Braintree on January 16 and purchased 2 new phones. We were helped by Alexis. He went above and beyond, spending a great deal of time helping us transfer the service from our carrier. He was patient, kind, and managed to multi-task helping other customers and employees while helping us. Very grateful for him and his dedication. Oh and the phones work great too!