Best Buy Portland

Extremely busy

You have to be looking for something specific. Yes, Best Buy has a lot of great things but unless you know what you want, you'll pay.

Horrible experience with Best Buy. Purchased for delivery a 100” LG TV and Geek Squad mounting service on 11/17/25. Fast forward to 12/20/25…THREE different delivery and installation appointments cancelled by Best Buy DAY OF each time. No calls, no apologies, no reasons given. The only way you know they’ve cancelled your appointment is the ETA tracking on their app for delivery on the day of goes from an estimated time to ‘Complete’ and then you get an email saying ‘Time to reschedule your delivery appointment’. Completely obnoxious and abhorrent customer experience. Wasted hours of my time rescheduling work meetings, activities with my kids and rearranging furniture for delivery 3 different times just for Best Buy to cancel day of and throw off my whole day and they clearly couldn’t care less. You’d think something simple like buying a TV and having it delivered and mounted would be right in their wheelhouse but apparently this was too tall of an order - I guess indicative of why Best Buy is slowing going under and will be lucky to be around in another few years. Luckily an attorney advised me that this is considered consumer fraud ‘bait and switch’ and that I have a pretty clear case on my hands. I will give a shout out to Matthew the store manager because he at least tried to help. So 5 weeks from paying up front over $3,300, no TV and dozens of hours wasted waiting around, on with customer support, going to the store, moving furniture, and general frustration at this theft. I learned my lesson, buy from Amazon and find someone to help with installation. To be clear, taking someone’s money for a product that you claim to have then not delivering it is called….STEALING. So with no resolution or communication from Best Buy whether I’d ever actually receive the TV I paid for, I was forced to cancel my order as my only option. In summary, complete waste of time, energy and stress and honestly the worst customer experience I’ve ever had dealing with Best Buy and their illegal consumer fraud business practices. If the item you want isn’t physically in their store, you’re unlikely to ever receive it. BEWARE! ***Assuming I will receive the same canned reply from Best Buy that many others with issues have gotten on here asking me to ‘connect’ with them on social media. I’m an adult male in my 40s thus don’t have social media, so if the store would like more info, my email and phone are surely in your system from my scammed order. Thank you. *****Perfect response from Best Buy - clearly didn’t even read my review or what I said. And I didn’t leave a review on Facebook, I don’t have Facebook if you’d actually read what I wrote. Great continued example of their non existent attention to their customers.

Disappointed. I ordered my very first MacBook in a long time from Best Buy because of the deal with 200 off. It shipped from Portland, Maine, even though it had a Kentucky return address because it said on the tracking information that it originated in Portland. When I received it today, I opened up the box to find that my laptop had zero wrapping or cushion around it. It was just my MacBook laptop in a much larger box that it had been rattling around inside in the back of a delivery truck for several days and the box looked like it had taken a beating. I’ve previously ordered a MacBook from Apple and it came packaged like Fort Knox so seeing another MacBook ordered from Best Buy come in a very different state, felt upsetting and frankly dampened my experience and excitement. I then had to drive to the Maine Mall and beat holiday traffic to replace it the same day just so it wouldn’t be out of stock. The gentleman at the store helped me, but there was very little acknowledgment of how poorly it was wrapped or how it had created a stressful situation. What I went to go get another MacBook that box was also dinged, and I kept on asking for another one until I got one that wasn’t damaged. Get it together, Best Buy.