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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3488 reviews)
Olna M
October 02, 2025
4 out of 5
Good
Joe M
October 01, 2025
5 out of 5
Great service and professionalism
DENNIS C
September 25, 2025
5 out of 5
I've always been very satisfied with the service at Best Buy and The Geek Squad in particular, but last month's experience is particularly worth noting. I came in looking to purchase a new laptop. I discussed my needs with JP "Jonathan" and he introduced me to a new Macbook Air M2. clearly explaining the computer's relevant features and getting me a nice discount! Fifteen minutes later I left the store with exactly what I needed for my new Voiceover business. Good job JP and Best Buy!
Robinson W
September 25, 2025
1 out of 5
Sold me a defective laptop I use for work and wouldn’t exchange the product without going through a fix. This is a $14B corporation that won’t take accountability when selling defective products.
UPDATE: the social media account was of course zero help and restated their policy. Still unwilling to replace my laptop despite my repeated please to be reasonable human beings. Unfortunately, they had the opportunity to the right thing (twice) and were unwilling. Only thing I can do is speak with my wallet so I will do my darndest to avoid buying things at Best Buy moving forward.
Response from Best Buy
September 25, 2025
Hello Robinson,
Thanks for reaching out and providing us with a review. Can you contact us on social media? What exactly was wrong with the computer? We would like to look into this further and see if we can help. Please connect with us at one of the links below and reference Google Review #47508 in a private message.
Facebook (https://bby.me/hu1qh0)
Twitter/X (https://bby.me/o0m4wk)
Instagram (https://bby.me/bo94dd)
Thanks,