Best Buy Framingham

The store had exactly what I was looking for, so that was a plus. The layout was odd with no defined checkout location. There were lots of employees to ask, so that helped.

I took my iPhone to the Best Buy in Framingham to have a screen protector installed, and it was a frustrating experience. It took them a long time to finish, and it required two employees to do something so simple. The worst part was noticing that my phone was scratched. To make sure it wasn’t the screen protector, I removed it, and it was clear that the scratch was on my phone. Even then, the employees denied any responsibility. I’m very dissatisfied with the service and the lack of care for my device.

Great store. Geek squad was fantastic

I went here to pick up my order on Christmas Eve and experienced racist behavior from a store employee. There is a white customer in front of me in the line, and the store employee greeted them warmly and handled their pick up orders in a professional manner. When I went to the counter and greeted the employee, she didn’t respond. I said I would like to pick up my order. She kept silent and just throw my item on the counter. I waited some time in case she needs to finish some paperwork for the pickup, and I finally asked if I can leave. She didn’t respond either. Instead, she spoke to another employee and left the counter. Her attitude towards the white customer and me is completely different. During the entire pickup process, she intentionally kept silent and ignored any communication efforts from me, and I have to make the assumption that this is a racist behavior. I do not know the employee’s name except she handled my pickup order around 12:30pm on Dec 24, 2024. This is disappointing on Christmas Eve, and I’m experiencing a trauma due to this incident.