Rude employees, while trying to get help the employees would speak a different language and laughing, worst Best Buy ever!
I purchased a TV and had it delivered through a third-party delivery company. The entire experience was unacceptable.
The delivery team was unprofessional, argumentative, and mouthed off to me while I was simply explaining where the TV needed to go. Then, as they were leaving, one of the delivery workers walked across my yard, took something that did not belong to him, and got back into the delivery truck.
I tried three separate times today to get help, but each time I was routed to a call center and received no meaningful assistance or resolution.
I will be returning the TV tomorrow and purchasing from another retailer. A company should be accountable for the delivery partners it chooses to represent its brand, and this experience was beyond disappointing.
What’s even the point of shopping in store. Every employee on their phone, nobody looking ready to help anyone. Will stick to shopping online after this experience
Response from Best Buy
July 05, 2026
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 182945
Polite and helpful staff.