Barbara H
October 16, 2025
Not able to directly talk to someone at store level. Really upset that my computer came in dented.
Response from Best Buy
October 16, 2025
Good Afternoon, Barbara.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#56593" for reference. You can find us here:
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Best Buy is one of the few electronics stores standing. Though it has changed the way they do their business it is still a great place to obtain services and products.
HARLEEN S
October 10, 2025
Excellent service,an order which was to be picked day after,I did a walk in to pick up a day before since I was in that area and the staff was super helpful with it and this was 20 mins before closing.
I'm very disappointed in you. I bought the appliances on September 1st. They told me I would receive the refrigerator one day and the rest the next day. I received the stove 29 days later. The microwave arrived defective, so I requested an exchange, which was made on October 7th. The other one arrived defective as well. I requested an exchange again and tried to speak to the manager at Bestbuy in Nashua, but they wouldn't let me. It's very complicated. I scheduled the exchange again, and they want to deliver it to me on Tuesday (14). I informed them I wouldn't be home until after 4 p.m., and they told me I need to take the day off. But I can't. I'm disappointed and impressed with your lack of professionalism.