Best Buy Portsmouth

Take your business elsewhere. Tried to buy a new cell phone. Agreed yesterday to buy on 9/4 but had to back up old data. Store associate set phone aside with my name on it and told me no problem with the rebate offer of $250 and $200 gift card promotion. Came back today 9/5 to pay and trade in my old phone. The promotional credit expired and they would not honor the terms of the verbal agreement even though they were still advertising the promotion and made verbal promises to complete sale under those terms. Best Buy is totally at fault for misleading the customer. Store manager was incredibly condescending. Store provided misleading information causing me to lose out on $250 in trade credit and also caused me to miss out on a similar offer at Amazon for $200 in gift cards. EDIT: to clarify this was entirely an issue of Best Buy associate advising me to come back and complete the sale the next day and that he would have no problem providing the rebates and gift cards on the new Pixel 10, which upon my return he could not. Then told by manager to leave store and that I had no documentation to support this claim. I have tried multiple times to contact Best Buy customer support (India) and corporate but am not being treated fairly.

Completely screwed me on an order that we needed for a specific video shoot. Ordered with plenty of time to spare, then the day it was due the order was cancelled because of “verification” issues. Absolutely wrecked my timeline and caused me to drive 3 hours to another store (not Best Buy). I should’ve just ordered on Amazon, would’ve been in the next day. No one in the store cared at all to help and I have a $5k hold on my credit card that they are saying “will go away in a few days”… This is why these places are closing left and right.

First choice for tech products!!

I purchased an 'open box-condition excellent' TV from the Portsmouth, NH store. It was 6 months before I got around to installing the TV at our condo in Vt. When I went to install it, there was no power cord or remote. Best Buy tells me that I am responsible to check for all items within something like 30 days and won't make this right. It is impossible to reach the store directly. Customer Service is just horrible!!! Never buying from Best Buy again. As a follow up, a customer service rep, through on line chat, scheduled a follow up phone call from the store manager within 2 hours of the chat. It's 4 hours and counting with no phone call. Actually, let me up date it to 24 hours and still waiting. Let me update that again, 26 hours and now I'm on a 2nd supposed follow up call list. The last agent suggested that I drive to the store to speak with the manager. It's 2 1/2hrs away!!! I don't know where the disconnect lies, with customer service or the store itself, but talk about a store that is doing a great job of losing customers! I'm thinking that maybe since I supposedly have a 1 year warrantee, that I should call up and say the TV is not working. No picture...and when the technician comes to the house, just tell him/her that I installed the TV with all the pieces provided! Please fix it! The idea that the customer needs to take responsibility for ensuring that the store properly packed the box, and that the store cannot be contacted directly is absurd! I wish I could take away the 1 star that I gave Best Buy.