Best Buy Anchorage (Dimond Mall)

Customer service is the bottom of the tier. You have to hunt down an associate and find what you want before (I suggest just looking online and knowing what you want). They act annoyed and if you ask them questions they’ll point you in a direction and walk away like you are bothering them. The products are great. But even simple things like asking associates to help you bring a tv to your car, they put it in the front by the doors and leave it at that. Rude when helping in general.

They really should do a documentary on this store to document the levels to which poor customer service can actually fall. This store is filled with people on headsets talking to each other while customers wander aimlessly, hoping to find something that they actually have in stock and they don’t need to order. I requested help about 30 minutes ago. Two others have requested help since then and we’re all gripping tight, hoping that somebody may eventually come to help. Follow up. Someone did finally show. A young, pimply faced, snowflake, who somehow knows even less about the product that I’m trying to buy than I do. His final pearl of wisdom, “if you don’t see it out here that probably means we don’t have it, but I can order it for you“ I’m no Longer a portfolio manager, but I suspect if I was, based on this experience, I would consider shorting the stock.

Gran tienda, el servicio es excelente y a pesar que habia grandes filas, el personal supo manejarlo

Our experience at the Best Buy in Diamond Mall was truly exceptional. The manager, Chase, was incredibly kind and provided us with invaluable assistance. We had traveled over six hours to reach this location, as it was the closest available. Our initial visit to a different Best Buy had been less than satisfactory, as we received inaccurate information that caused us to miss a sale. Therefore, upon arriving at the Diamond Mall location and learning that the sale had concluded the previous day, we were quite disappointed. However, after speaking with the manager about our situation, he graciously honored the sale price for us. We were immensely grateful for his understanding and generosity, especially given the considerable distance we had traveled.