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Best Buy Anchorage (Dimond Mall)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Anchorage (Dimond Mall)
How do I check product availability at the Anchorage (Dimond Mall) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Anchorage (Dimond Mall) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Anchorage (Dimond Mall) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Anchorage (Dimond Mall) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2995 reviews)
Mtn O
September 02, 2025
1 out of 5
One of the worst Best Buy stores I ever visited. I am surprised Bestbuy didn’t go bankrupt yet with this poor customer service.
With an experience like this to their customers, I wouldn’t count on seeing Best Buy stores in the near future. They are so worst and lagging behind everything. Just took 30 mins for me to get help. And that is to just see if a particular product is available in store. The website said it does, and I didn’t see it in the aisle. They made me wait 30 mins just to get a human come in and check if it’s available, when in fact they could have just let me do it in the app. Sucks!!!!
Response from Best Buy
September 03, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/nd97ww), Twitter/X (https://bby.me/g2k2iw), or Instagram (https://bby.me/x9o9kk). Please also include the Google Review reference number #38750.
Thanks,
^Caleb
Richard B
August 26, 2025
5 out of 5
Encontr el producto buscado. Muy completo y comodo
Jacob D
August 25, 2025
3 out of 5
Always busy, but we receive assistance when an employee is available
Girly5555 R
August 24, 2025
5 out of 5
I had such a great experience at Best Buy thanks to Eva Houser! She helped me and my mom find the perfect computer for me to go back to school. Eva was so kind, patient, and informative—she really took the time to explain everything and make sure we understood our options. She wasn’t pushy at all, just genuinely wanted to help us find what worked best. Everyone else in the store was also amazing and welcoming, which made the whole experience even better. It’s clear the team here truly cares about helping customers rather than just making a sale. Highly recommend! (And yes I used my amazing new Copilot system to write this :))