Best Buy Mesquite

Es un buen lugar para adquirir equipos electrónicos como computadoras tablets celulares entre otros, lo que si vas te surgieron que te aguantes los bolsillos porque todo es sumamente caro. La atención es buena y el personal es muy amable y no hace falta hablar inglés.

I am extremely disappointed with my experience at the Best Buy location in Mesquite, Texas. I purchased an open-box TV from a Best Buy Outlet and later went to the Mesquite Best Buy to return it because there was an issue with the TV. Employees at the Mesquite location told me that they do not accept returns of damaged or cracked open-box TVs purchased from an Outlet and claimed that this was their store policy. I contacted Best Buy corporate/customer service directly, and I was told that this is NOT Best Buy’s policy. I was specifically told that Best Buy stores are supposed to follow the same company return policy and that the Mesquite location was not upholding Best Buy’s policy by refusing my return for the reason they gave me. That is extremely concerning. Customers should not be told that something is “store policy” when corporate is telling them something completely different. A store should not be creating or enforcing its own rules that conflict with the company-wide policy. The customer service I received at this location was also very unprofessional. While I was trying to address a legitimate issue with my purchase, one of the employees repeatedly laughed. There was absolutely nothing funny about the situation. I was a paying customer trying to resolve a problem, and I expected to be treated professionally and respectfully. I also had difficulty getting employees’ names or clear information about the supposed policy they were enforcing. The entire experience felt disorganized, dismissive, and extremely unprofessional. I have contacted Best Buy customer service/corporate and requested that my complaint be documented with a reference or case number. I believe Best Buy corporate needs to investigate the management and practices at this Mesquite location and determine why customers are being given information that conflicts with what corporate says the actual policy is. I am not asking for special treatment. I expect Best Buy to honor its stated policies consistently at its locations and for employees to treat customers with basic professionalism and respect. Based on my experience, I would not recommend this Mesquite Best Buy location until these issues are addressed

The manager at this store is hoarding Pokemon cards. We drove from a store 10 minutes away that told us there were 9 in stock and all the employees tried saying they didn’t have them. We had to keep pushing the issue until the let one go for our son. Absolute disgrace of a manager to try to literally deprive kids and disgrace families. Managers name was Lashonda. Edit - they also told us they’d only sell only one Pokemon box per family per day, but their recent reviews from a Pokemon event say otherwise.

Never again purchase anything from this store. This will be my 3rd television that I had to get from this store and it haven't been a month. The first one was delivered broken. The second one had a manufacturer issue where the circuit had to be replaced. Now it was approved for an exchange and they instructed me that I have to pay for $249.99 for installation. Which is not fair to the customer at all. This is a 85 inch that we had to put up now take back down and put the new one back up. When will Best Buy to accountability for there products that they sale. Never again.....I bet walmart would have stood by there product