Derrick L
September 25, 2026
Ordered a complete home surround sound system and paid for the 2 days shipping, I received the text saying The driver was on his way, so I went and opened up the front door, so I would know when he arrives. I received a text saying that the driver had arrived, and then immediately received a text saying that the driver could not complete the order Because they didn’t have the address. I called and they said they had my address and just had no idea what happened or where it went, very unprofessional. They then proceeded to tell me that I would receive a refund in the next two weeks and not receive my item at all, terrible service, do not recommend getting anything from this Best Buy.
Response from Best Buy
September 25, 2026
Hello Derrick,
Thank you for sharing your experience. It's disappointing to hear that your order was marked as undeliverable despite receiving notifications that the driver was on the way and had arrived. We understand how frustrating it can be to arrange your day around a delivery, only to be told the order could not be completed and then learn the item would not be delivered at all. Feedback regarding communication, delivery execution, and the resolution process is important and helps highlight areas that need attention.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 226642.
Associates little slow at helping.
We’ve had a really good experience at Best Buy. My son purchased several computer parts and accessories there for his PC, and we were very happy with the experience. The selection was good, and it was easy to find the different components and accessories we were looking for.
Because we had such a good experience the first time, we came back again and purchased headphones, cables, and other accessories for different devices. The staff were helpful and friendly, and they were willing to answer questions and help us find the right products.
I also like that they have a wide variety of electronics and computer products all in one place. Overall, we’ve had a positive experience here, and we’ll definitely come back again when we need more computer or electronic items.