I had an appointment with Austin Prachel from the geek squad to help me set up my new tablet. As I am not tech savvy , he spent a lot of time helping me set it up and make sure I understood how to see it .He was kind, patient and went above and beyond to talk at my level of understanding.
Came here looking for a specific laptop and wanted to purchase it today. They didn't have any available at the store but did another and was able to get it today. So I am happy with the service I recieved and the length the salesperson went so I could get my hands on the computer today.
Best buy just lost a customer. I've always had my remote car started bought and installed by best buy in Saratoga. I just got a new used car a few months ago and my husband wanted to surprise me for my birthday with one. He ordered it online and shipped to our house and it said to just call to schedule installation. I tried calling and got an AI automated system. You can't press buttons have to speak and she transferred me to customer service who then told me Saratoga no longer installs them and the closest installation was watervleit nowhere close to me. I then asked to talk to Saratoga and was told they couldn't transfer me so I called back and told AI I wanted to speak with someone at the physical saratoga location. It told me it couldn't do that. So you no longer can call to speak with humans. So my husband spent money for something I can't even use now unless we want to pay extra to have a mechanic do it
Response from Best Buy
October 14, 2026
Good Evening, Jessica,
We definitely understand how you are feeling after being unable to connect with the team you needed to assist you with your remote starter. We would be happy to review this situation in depth. Please feel free to send us a private message on social media that includes your Google review case ID: #238301.
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Great experience at Verizon with Travis. He fixed my phone that was wet