Shout out to Connor for the excellent customer service. Went above and beyond, keep up the great work and hopefully recognized by leadership
Debra A
September 11, 2026
Love being here for Computers, laptops, and accessories
The Best Buy sales team needs better training, especially when it comes to Apple products and understanding compatibility between devices and accessories.
I was sold an Apple iPad Air M4 along with a 2nd-generation Apple Pencil and was told they would work together. Unfortunately, they are not compatible. This is something a sales associate selling Apple products should know before recommending an accessory to a customer.
Not only did this waste my time by forcing me to make another trip back to the store to return the Apple Pencil, but it also left me dumbfounded by the level of service I received. When customers rely on the sales team for product knowledge and recommendations, basic compatibility should be verified before completing the sale.
Very disappointing experience.
Response from Best Buy
August 31, 2026
Hello,
Thank you for your review. It can be difficult when the wrong item is sold, so we understand your frustration. If you are in need of assistance or want to formally document your review, please send a private message on social media. Please include Google Review 215976 when reaching out.
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