Best Buy Bridgewater

I don’t usually write reviews, but this one is well deserved . shout out to Jesse store manager . On Black Friday I purchased an item through online pick up The app said my item would be ready within an hour. I drove two hours to get this item specifically I came in to the store after a hour thinking my item would be ready . I waited over 3 hours. I was giving false information by 4 employees, 2 at online pick up and 2 in electronic by the TVs in the back . These 4 employees completely shut me out and absolutely no help at all , they would not tell me the status of my order , nothing at all . Before speaking to Jesse I spoke to a gentleman in electronics with his buddy next to him going back and forth , I then requested a manager … he goes “ I am the manger wassup ? “ with a tone to make things better . I stated my frustration and he eventually told me to come back in 30 mins and to see him if I wasn’t notified of my order begin ready . A hour passes by still nothing … I’m glad I ran into Jesse after he asked me if I’m begin helped as i walk out and head to my car to wait who knows how many more hours … My guy Jesse knows customer service. Must be or should be head huncho of Best Buy in bridgewater . Took care of me and was out of there in less than 10 mins . To make things better my item was sitting on the shelf already picked but never marked down as ready . Needless to say everyone ask for Jesse store manager !!!

Ordered online for store pickup, received pickup ready email within 8 minutes and in and out of store during pickup in under 10 minutes. Fast and efficient.

Employees “running” around make people think they work hard. No help at all. Was waiting for no help. Will buy online from others

Saturday Nov 30th I went to this best buy location looking for a laptop. It was very busy as it was a day after black Friday. Every employee I spoke to was so helpful and knowledgeable about the laptops they were showing me. You could tell they had a passion for computers so they gave me an informed decision. My friend came with me and was standing listening to me for a while and he actually passed out to where I caught him. After this happen every employee in the store was basically checking on him. The nice woman helping us got her homemade pastries to get his blood sugar up, and the store manager was over in 2 seconds with water. I was so impressed with how they treated both of us here. The store manager on duty runs a tight ship and all the people that work in the computer department are amazing. Holiday bonuses should definitely go up for them. They even made a $2400 dollar sale off me and almost got me with the extended warranty. I am very happy with my purchase by the way