Michelle G
September 03, 2025
I gave it one star for a few reasons. First, it's not possible to call the actual store; you get routed to a call center. Second, I made an appointment with Geek Squad and when I got there, I was told that the person who supposed to be there didn't show up. I was not noted despite them having my phone number and email. The manager took care of me, but only after I asked to see a manager. Unfortunately, he was unable to help with the problem - being able to have that conversation over the phone would have saved me a trip.
Response from Best Buy
September 03, 2025
Hello, Michelle,
Arriving at an appointment just to find out that the person you're there to see isn't there is really frustrating, so we appreciate you bringing this to our attention. If you'd like assistance or want us to formally document your experience, please send a private message on social media. Please include Google Review 39013 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Christopher K
September 03, 2025
Bought a chrome notebook. Our girl made the purchase effortless and quick. Almost as quick as buying a cup of coffee at Starbucks.
They say that there was nothing that could be done. The wait time for that info...endless..