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Best Buy Sawgrass
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(6552 reviews)
Enzo F
February 23, 2025
5 out of 5
Buena atención y con stock
Payul.morocho O
February 21, 2025
5 out of 5
Buena tienda, buenos precios, pero no encontré la laptop que buscaba, igual hay muy buenas cosas
Luciana F
February 19, 2025
4 out of 5
Llegamos cerca del horario de cierre, nos atendieron bien! No había stock de los lentes meta, ni reloj Apple 😓. Llevamos varias cosas, buenos precios.
Rene P
February 19, 2025
1 out of 5
TERRIBLE TERRIBLE TERRIBLE. Went in to trade in 2 iPhone 14 & they accused me of trying to trade in fraudulent phones. Not only that, but they didn’t want to tell me WHY they are fraudulent. They got a police officer to speak to me & take me outside because they deemed me as “trespassing” and banned me from the store. FOR NO REASON. When I was outside, the police officer couldn’t tell me the reason they deemed it as “not an Apple product” & held me there for about 20-30 minutes with no word. I kept asking for the phones back if they weren’t going to accept the trade ins and they kept denying me the phones. So they wanted me to basically leave without the phones… like what? I legally and lawfully purchased these phones from clients and showed the police officer. I verified my S-Corp, my EIN & how I obtained the phones to the point that had to go inside to ask them for the phones for me because I was not allowed back inside. ABSOLUTELY OUT OF THIS WORLD. Very unprofessional and very low class of this store. They banned me but I regardless I would never ever return to this store of recommend this store to ANYONE. A manager with light eyes & skinny girl with curly hair both had very nasty attitude and assuming like if I had done something wrong. They did not want to give me their names. Worst experience ever. Unbelievable
Response from Best Buy
February 19, 2025
Hi, Rene,
Thank you for your review. I am sorry to hear that your recent visit to one of our Best Buy stores was not as positive as we would have hoped for. Our goal is to provide excellent interactions with transparency and respect so that every customer feels valued and appreciated.
To formally document your feedback, please send us a private message or DM via one of the following platforms: Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport). When you message us, please include your full name, email address, and phone number. Additionally, mention your Google review 64831309.
Kind regards,
^Pre