Best Buy Dadeland

Do not go to this Best Buy they are under staffed and poor customer service. I took my apple watch for repair or exchange with insurance. I waited an hour and 25 minutes at the counter for the Geek Squad gentleman to tell me that they were having a problem with the Apple system therefore they couldn’t send the watch for repair for me to go to the Apple Store in Dadeland Mall. I ask to speak to a manager and I spoke to Katelyn H who wasn’t wearing a name tag therefore I don’t know if she even was a manager. I asked for the general manager’s number and was given a generic number to the store no phone number for Mrs. Carmen Caraballo who is listed as the General Manager. The store could have easily exchanged my watch specially after erasing my watch and phone information. Horrible customer service.

Excelente atencion y sus empleados geniales y todos los ultimos productos

Jose is an outstanding Best Buy Employee that helped me purchase my first TV from this store. I have already been back twice now and always ask for Jose's assistance, which he is more than happy to help! I also wanted to thank Erwin, the manager of the store for all the recent help. When Erwin was first being introduced to me by one of the employees, I could see how comfortable and happy the employees were with Erwin. It's hard to find a good leader, one who actually cares, is passionate about what they do, and creates an environment for his team to learn and succeed. And last but not least, Tyler, the security specialist who never fails to welcome me to the Best Buy store and always guides me to the right location to find what I am looking for, thank you Tyler.

Tiene una buena variedad de productos.