Best Buy Dadeland

Amaizng place and customer service

Excellent experience this time. I don't the usually select this retailer because I love a bargain but, when I can't find what I nedd at brandsmart, this is my second choice 😂

I came to Best Buy with my laptop that did not charge at all. They examined it, and decided that the issue was that the battery was dead, and the solution would be to install a new battery. I was shown the EXACT battery to purchase, and that's the EXACT battery I purchased, and returned a few days later with the battery, and my laptop. I dropped it off in hopes of returning to a properly functioning laptop. How deluded was I. Today, the same day I'm writing this review, I came back to Best Buy to pick up my supposedly "fixed" laptop. During the entire process, we received no notifications, so I assumed that the battery was properly replaced. When my laptop is handed to me, I first notice that the battery is suspisciously low. Then, I notice a tab open from Geek Squad. I ask the person attending me if the tab can be closed, because I can't close it myself. He takes it to the back to fix that issue, and meanwhile, I paruse the papers that were given to us regarding the service. I see that it says that my laptop is not charging past 30% and the installment was not successful. Once the person attending us returns with my laptop, I ask him about this, to which he responds by taking the papers from my hand and telling me that that information is for them, and not for us, the customer. On top of that, he says that it IS working properly and that we shouldn't worry about that. He then tells us to sign the waiver, without letting us read the entire document. On my way back home, I take a closer look at the documents, and in fact, there was an issue with the installment of the battery, not allowing it to charge past 30%! When I arrive home, I charge the laptop, just to be sure. Now, it isn't even charging past 17%. I call Best Buy to find a solution to this, to which NONE was offered, other than simply going back to the store, or returning the battery that I bought to the original seller, which by now is not possible, because I cant open a laptop and take a battery out of it, neither can I return a used battery! I am more than baffled at the poor customer service I received at Best Buy Dadeland Geek Squad. I will now have to spend even more money sending my laptop to Dell to get it fixed properly, because I no longer trust Best Buy with my electronics. With all this in mind, we are also paying for thier premium subscription, which has been a suboptimal experience, as clearly it has done more damage than good. Be wary, consumer, Best Buy Geek Squad at Dadeland does not provide optimal services, and I would suggest to send your electronics to the original manufacturer, which would result in a better fix.

Easy no cost parking