Best Buy Pembroke Pines

Terrible Experience – $3,000 Oven Failed After One Week I am beyond disappointed with both Best Buy and Whirlpool. I purchased a brand-new double oven for over $3,000 from Best Buy, expecting quality and reliability. Instead, the oven stopped working after only one week of use. To make matters worse, Best Buy’s “warranty” expired after just two weeks—completely useless in this situation. Whirlpool’s response has been equally unacceptable: rather than replacing a defective appliance that clearly never should have left the factory, they are insisting on replacing a part in my “new” oven. So now, instead of having a reliable new appliance, I am left with a broken, repaired product that feels like a refurbished unit from day one. Neither Best Buy nor Whirlpool took fully responsibility. Best Buy washed their hands of it, and Whirlpool flatly denied my request for a replacement unit, which should be the absolute minimum when a $3,000+ appliance fails almost immediately. This is horrible customer service and a shameful way to treat customers. I will never buy another Whirlpool appliance again, and I will never shop at Best Buy for major appliances in the future. If you value your money and your peace of mind, stay away from both companies.

If you come to this store and you're Latino, come well dressed in expensive brand name clothes, pretending to be rich so they can help you. I waited half an hour for someone to come. To ask about some Ray-Ban glasses, they never arrived. I went back twice to ask, and they didn't pay attention to me. But the others who were well dressed and had no proof of buying anything who arrived there were even friendly. I went to buy two Ray-Ban glasses worth $879, and because of their poor service, I left and told them I was leaving, and they didn't pay attention to me. Note: I'm a hydraulic engine mechanic. Cesna. I earn quite well without seeming to be wealthy.

I had a very frustrating experience at this location. What should have been a simple 2-minute return ended up taking 52 minutes due to poor training and lack of knowledge at the customer service desk. The staff seemed unprepared to handle a basic transaction, which caused unnecessary delays and inconvenience. I strongly encourage Best Buy to address these training issues to improve the customer experience.

Great service